Nivedita Sharma
Summary
A seasoned and strategic leader in Salesforce implementation and client engagement management, with over 15+ years of experience in the software, IT, and financial solutions sectors. Demonstrates exceptional proficiency in leading cross-functional teams to deliver robust Salesforce solutions, aligning technology with business strategies. Skilled in managing full software development life cycles (SDLC), including requirement gathering, system customization, and user testing. Proven track record of fostering strong client relationships, enhancing customer satisfaction, and driving business growth through innovative solutions. Adept at mentoring and coaching teams, advocating for client needs, and translating complex business challenges into actionable strategies. Committed to staying current with the latest technological advancements and best practices in Salesforce platforms. Brings a combination of technical expertise, strategic thinking, and effective communication skills to drive operational excellence and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Salesforce Solutions Manager
PwC
03.2022 - Current
- Team Leadership and Salesforce Design : I headed a diverse team of developers, technical business analysts, and configuration experts, focusing on crafting and executing Salesforce solutions. My role was to ensure that our projects were not only technically sound but also aligned with the broader business objectives and complied with established platform best practices.
- Expertise in Complex Solutions : With my in-depth experience, I specialized in developing intricate Salesforce solutions, particularly in the realms of data and security model design. My approach has always been to blend robustness with sophistication in our designs.
- Client Stakeholder Management : A key part of my job was to liaise with client technical stakeholders. This involved clearly explaining technical concepts, helping them make informed decisions, and sharing the latest and most effective technical practices and strategies.
- Collaborative Architecture Design : In collaboration with functional leads and solution architects, I played a pivotal role in shaping the overall application architecture. My focus was to ensure it not only met the technical requirements but also resonated with the business's strategic goals.
- Mentorship and Quality Assurance : I took pride in guiding my team members, enhancing their skills in coding and best technical practices. My goal was to ensure cohesive and high-quality execution across all project-related tasks. Additionally, I frequently reviewed team deliverables to maintain quality and standard adherence.
- Preparation and Support for Client Interactions : I also guided the team in getting ready for crucial client interactions like meetings and presentations, ensuring they were well-prepared to showcase our solutions effectively. This included mentoring them in creating detailed designs and thorough documentation of various solution aspects.
- Engagement in Pre-sales Activities : Responding to pre-sales inquiries and technical questions was another area where I contributed, offering both product knowledge and business acumen to help the team craft compelling proposals and presentations.
Client Engagement Manager
Tier1 Financial Solutions
06.2018 - 03.2022
- Engaged with diverse stakeholders including executives of large enterprises and geographically dispersed teams.
- Acted as an advocate for the clients by analyzing their goals and suggesting process changes, product upgrades, configuration, and feedback while ensuring alignment with the roadmap.
- Manage the discovery phase and the full SDLC for a portfolio of banking projects that included integrations, customizations, and enhancements to the products.
- Managed/ Streamlined regular deployment process by introducing release checklists.
- Established a high-performing Salesforce/CRM team to effectively manage systems-related projects and initiatives on time and within budget.
- Managed CRM team responsible for business analysis, development, and system administration
- Led multiple client engagements, applied seasoned insight and business experience to assess and understand client challenges, and implement effective interventions.
- Translated complex and politically charged business problems into tangible solutions while identifying growth and revenue opportunities. Worked towards driving incremental revenue through client relationship building and identifying additional opportunities.
- Ensured the overall success and quality of our customer engagements. Acted as a key member of the pod by retaining existing clients and onboarding new clients seamlessly.
- Provided Internal Updates in regular PMO meetings. Nurtured executive relationships during and post engagement to maintain Customer Satisfaction.
- Handled successful delivery of projects in terms of scope, deliverables, budget, status reports, resource management, client satisfaction and achievement of required business outcomes.
- Develop and implement client engagement strategies based on market trends and competitor analysis to drive customer satisfaction and loyalty.
- Collaborate with the sales team to identify and pursue new business opportunities within existing client accounts.
Salesforce Delivery Manager
Cvent
02.2013 - 06.2018
- Developed and managed Key Performance Indicators (KPIs) for quality control, overseeing timelines and identifying potential issues for proactive resolution. Played a pivotal role in driving business strategy through weekly planning sessions, focusing on sales trends, customer feedback, and identifying new opportunities.
- Collaborated across various departments to transition services to a Platform as a Service model, enhancing product adoption and customer engagement through effective feedback mechanisms.
- Led comprehensive software development projects, encompassing requirement gathering, documentation, data analysis, and User Acceptance Testing (UAT), while also creating user training materials.
- Elevated company performance by introducing cost-effective software solutions and 'Public Training' programs, which enhanced employee skills and productivity.
- Successfully managed learning management projects through all phases, from planning to execution, ensuring efficient training delivery and adoption.
- Facilitated on-site support and led international projects across several countries, strengthening client relationships and enhancing learning experiences.
- Documented and executed Salesforce integration for event management operations, optimizing processes for ticket management, product enhancement, and customer feedback.
- Transformed project requirements into actionable plans, overseeing the complete user story lifecycle, and ensuring alignment with business-specific needs using Salesforce tools.
Education
Certified -
PMP
TorontoCertified Business Analyst - Business Analysis And Process Management
University of Toronto
TorontoCertificate - Admin, App Builder & Sales Cloud Consultant
Salesforce
TorontoSkills
- Marketing
- IT Management
- Cloud Computing
- Technology Roadmap Design
- Project Management
- Process Improvement
- Agile Methodologies
- Client Relationship Management
- Project Lifecycle Management
Timeline
Salesforce Solutions Manager
PwC
03.2022 - Current
Client Engagement Manager
Tier1 Financial Solutions
06.2018 - 03.2022
Salesforce Delivery Manager
Cvent
02.2013 - 06.2018
Certified -
PMP
Certified Business Analyst - Business Analysis And Process Management
University of Toronto
Certificate - Admin, App Builder & Sales Cloud Consultant
Salesforce
Similar Profiles
Joseph MooreJoseph Moore
W/R SR Treat PLT Operator at PWCW/R SR Treat PLT Operator at PWC
Nikolas SchmidtNikolas Schmidt
Consultant / Teamlead / People Manager - Forensics at PwCConsultant / Teamlead / People Manager - Forensics at PwC
Hubert NowakHubert Nowak
Senior Consultant at PwCSenior Consultant at PwC