Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

NIVEDHA KUMARAVEL

Halifax,NS

Summary

Customer-focused professional with extensive experience in sales and customer service roles. Proven ability to exceed targets, provide exceptional service, and foster strong client relationships. Adept at problem-solving, handling transactions, and working collaboratively with team members to achieve organizational goals.

Overview

3
3
years of professional experience

Work History

SALES ASSOCIATE

Ashley Furniture Homestore
01.2024 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate furniture based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about sizing, accessories, and merchandise care.

SENIOR SALES ASSOCIATE

BEST BUY CANADA
06.2023 - 12.2023
  • Drove sales growth and revenue generation for the company.
  • Stayed up-to-date on industry trends and shared knowledge with customers.
  • Managed high volume sales transactions, exceeding monthly sales targets.
  • Established lasting client relationships through excellent communication and negotiation.
  • Mentored junior sales advisors and provided guidance on best practices.
  • Exceeded quarterly sales targets consistently through persuasive product presentations and demonstrations.

MICROSOFT SENIOR SALES ASSOCIATE

BEST BUY CANADA
09.2022 - 06.2023
  • Developed a deep understanding of the Microsoft products and services to effectively communicate their benefits to potential customers.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Assisted customers in selecting Microsoft products and provided expert advice.
  • Generated new sales leads and consistently exceeded monthly sales goals.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Contributed to team objectives in fast-paced environment.

RETAIL SALES ASSOCIATE

STAPLES
09.2021 - 08.2022
  • Consistently met tight deadlines through effective time management and prioritization of tasks.
  • Collaborated with team members to ensure timely delivery of high-quality print materials.
  • Improved client satisfaction by addressing concerns and providing solutions for print-related issues.
  • Provided exceptional customer service, resulting in increased client loyalty and satisfaction levels.
  • Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
  • Provided mounting and laminating support to preserve and protect documents and photos.

Education

Bachelor of Science - Occupational And Public Health

CAPE BRETON UNIVERSITY
SYDNEY
09.2024

Associate of Science - Pre-Medicine Studies

CARIBBEAN MEDICAL UNIVERSITY
CURACAO
09.2016

Skills

  • Customer Service
  • Attention to Detail
  • Client Relationship Building
  • Problem Solving
  • Sales Strategy
  • Team Leadership
  • Upselling Techniques
  • Staff Training and Development
  • Money handling abilities

Accomplishments

  • Awarded “Employee of the Month” in 2022.
  • Achieved membership goals during August, October, and December.
  • Sold the highest number of memberships in the Atlantic region at Best Buy Canada.
  • Collaborated with a team of 10 during Black Friday and Boxing Day sales

Languages

English
Native or Bilingual

Timeline

SALES ASSOCIATE

Ashley Furniture Homestore
01.2024 - Current

SENIOR SALES ASSOCIATE

BEST BUY CANADA
06.2023 - 12.2023

MICROSOFT SENIOR SALES ASSOCIATE

BEST BUY CANADA
09.2022 - 06.2023

RETAIL SALES ASSOCIATE

STAPLES
09.2021 - 08.2022

Bachelor of Science - Occupational And Public Health

CAPE BRETON UNIVERSITY

Associate of Science - Pre-Medicine Studies

CARIBBEAN MEDICAL UNIVERSITY

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NIVEDHA KUMARAVEL