Niva Marium Baby
Edmonton,AB
Summary
Proactive and detail-oriented Office Operations & Hospitality Coordinator with 3+ years of experience in customer service, administration, and event coordination. Skilled in delivering seamless workplace solutions, managing office operations, and supporting high-profile events. Known for a customer-focused approach, adaptability, and strong problem-solving skills. Eager to contribute to a dynamic workplace environment at Accenture's Calgary corporate office.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Event Staff
JC's Banquet Hall
2024.01 - Current
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Oversaw event operations to keep running smoothly.
Media Relations Officer
Good Neighbors Canada
2023.08 - 2024.07
- Managed media relations for corporate events, enhancing coverage and stakeholder engagement.
- Assisted in event coordination and community activities, ensuring smooth execution of all planned functions.
- Coordinated press releases, media kits, and on-site interviews for greater visibility.
Customer Service Team Lead
Amazon, Sutherland Global Services
2018.05 - 2021.03
- Delivered exceptional customer service and solutions to client inquiries, contributing to high customer satisfaction.
- Trained new hires and led team meetings, driving operational excellence and consistent performance across the team.
- I graduated from Amazon's Thrive Leadership Program, which showcases strong leadership and team collaboration.
Education
Post Graduate Certificate - Event Management
Centennial College
Toronto, Canada08.2024
Post Graduate Certificate - Public Relations - Corporate Communications
Centennial College
Toronto, Canada09.2023
Bachelor of Arts - English
Mahatma Gandhi University
Kerala, India03.2018
Skills
- Customer Service: Proficient in providing excellent support and enhancing the client experience.
- Office Operations: Expertise in workspace setup, A/V support, and managing meeting and event logistics.
- Technology Proficiency: Strong in MS Office Suite, AV tools, and collaboration platforms.
- Vendor & Invoicing Management: Skilled in handling vendor relationships, cost tracking, and resolving billing issues.
- Event Planning & Execution: Experience in coordinating events from setup to breakdown, ensuring operational success.
- Data Analysis: Competent in pulling and analyzing office activity reports for process improvements.
Languages
English
Full Professional
Certification
MS Office Suite (Word, Excel, PowerPoint)
Adobe Creative Suite (InDesign, Photoshop and Canva)
Guest Experience Management by Tipsy.
Volunteer Experiance
Pavilion Runner
RC Show 2024, Toronto, ON
Apr 2024
- Assisted with event logistics, guest coordination, and vendor management during a major trade show.
Greeter
Nuit Blanche 2023, Toronto, ON
Sep 2023
- Welcomed guests and provided event information, contributing to a smooth attendee experience.
Timeline
Event Staff
JC's Banquet Hall
2024.01 - Current
Media Relations Officer
Good Neighbors Canada
2023.08 - 2024.07
Customer Service Team Lead
Amazon, Sutherland Global Services
2018.05 - 2021.03
Post Graduate Certificate - Event Management
Centennial College
Post Graduate Certificate - Public Relations - Corporate Communications
Centennial College
Bachelor of Arts - English
Mahatma Gandhi University
MS Office Suite (Word, Excel, PowerPoint)
Adobe Creative Suite (InDesign, Photoshop and Canva)
Guest Experience Management by Tipsy.
Similar Profiles
NEBIYAT HAMBISANEBIYAT HAMBISA
Program Coordinator at JC'S Banquet And Conventional CenterProgram Coordinator at JC'S Banquet And Conventional Center
Daniel AharonovDaniel Aharonov
Waitstaff at The Venetian Banquet Hall and Hospitality CenterWaitstaff at The Venetian Banquet Hall and Hospitality Center
Inderjeet DeolInderjeet Deol
Service Manager at Banquet HallService Manager at Banquet Hall