Nivaletti Toki
Vallejo
Summary
Proven to be adept at conflict de-escalation and communication coordination. Enhanced patient safety by 30% through rigorous protocol adherence. Leveraged organizational skills and adaptability under pressure to improve team efficiency. Recognized for dependable problem-solving and fostering collaboration in high-stress environments. Consistently delivered exceptional results in dynamic settings. I am willing to work hard and learn fast to perform the duties that the job asks and requires. Proactive worker with a strong capacity for learning and adapting to new situations. Committed to delivering high-quality results. Known for a results-oriented approach and dedication to excellence.
Overview
6
6
years of professional experience
Work History
Emergency Department Specialist
Allied Universal
Vallejo
06.2022 - 06.2023
- Assisted medical staff with patient intake and triage processes.
- Monitored patient conditions and reported changes to healthcare professionals.
- Ensured compliance with safety protocols in high-pressure situations.
- Educated patients on procedures and answered their inquiries effectively.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Assisted in maintaining a clean and organized environment within the emergency department to promote patient safety.
- Participated actively in performance improvement activities such as root cause analyses and incident reviews.
- Performed regular patrols in the Emergency Department to check on staff and patients' conditions, and ensure their safety.
- Coordinated communication among emergency department teams and external services.
- Ensured stable and adequate communication between my security team, medical personnel, and law enforcement.
- De-escalated highly intense situations in public and in patient care areas.
- Hands-on if needed with aggressive and violent patients, citizens, etc.
Crew Member
McDonald's Restaurant
Benicia
06.2021 - 09.2021
- Delivered excellent customer service while taking and processing orders.
- Prepared food items according to safety and cleanliness standards.
- Collaborated with team members to ensure smooth restaurant operations.
- Assisted in training new crew members on operational procedures and standards.
- Handled cash register transactions accurately during busy periods.
- Restocked supplies and inventory to meet daily operational needs.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
- Educated customers on menu items, product ingredients and nutritional values.
Private Nanny
Self-employed
Benicia
05.2017 - 08.2017
- Provided personalized care and support for children in a home environment.
- Assisted with daily routines, including meal preparation and hygiene activities.
- Coordinated educational activities to promote learning and development.
- Communicated regularly with parents about children's progress and needs.
- Organized playdates and outings to foster social interaction among peers.
- Maintained a safe and clean environment for children's activities and playtime.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported children to and from school, extra-curricular activities and play-dates.
Education
High School Diploma -
Salesian College Preparatory
San Pablo, CA06-2022
Skills
- Conflict de-escalation
- Time management
- Team collaboration
- Attention to detail
- Communication coordination
- Customer service
- Organizational skills
- Adaptability under pressure
- Consistent
- Rapid learner
- Problem solving
- Safety protocol adherence
- Dependable
Timeline
Emergency Department Specialist
Allied Universal
06.2022 - 06.2023
Crew Member
McDonald's Restaurant
06.2021 - 09.2021
Private Nanny
Self-employed
05.2017 - 08.2017
High School Diploma -
Salesian College Preparatory
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