Niusha Rezaei
Vaughan
Summary
Dedicated and customer-focused professional with extensive experience in client service, relationship management, and digital solutions. Adept at assisting customers, processing transactions, and identifying their needs while delivering a seamless service experience. Skilled in promoting digital self-service options, building trust, and providing proactive support to enhance customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Customer Service Associate
Fortinos
09.2023 - Current
- Delivered outstanding customer service by assisting clients with inquiries, transactions, and personalized recommendations.
- Proactively identified customer needs and provided tailored solutions to enhance their shopping experience.
- Processed purchases and handled cash transactions with accuracy and efficiency, ensuring seamless operations.
- Educated customers on digital self-service options, promoting convenience and ease of use.
- Worked collaboratively with the team to improve service standards and maximize customer satisfaction.
Social Media Marketing & Client Engagement
Land Services Group (6months Contract)
06.2024 - 12.2024
- Developed marketing strategies to improve customer engagement and increase brand awareness.
- Created informative content to educate clients on services and investment opportunities.
- Assisted in analyzing customer feedback to refine service offerings and improve client retention.
- Worked closely with the sales team to drive customer acquisition and satisfaction.
Customer Service & Sales Specialist
Tejarat Bank
05.2017 - 01.2023
- Managed customer inquiries and product recommendations, ensuring clients received personalized support.
- Educated clients on digital services, making online transactions easier for them.
- Identified customer needs and provided customized solutions, leading to higher client satisfaction and retention.
- Assisted in executing marketing strategies, improving customer outreach and brand engagement.
Education
Bachelor's Degree - Computer Software Technology Engineering
Eyvanehkey University
01.2011
Associate's Degree - Computer Science
Karaj Azad University
01.2009
Skills
- Customer Service & Relationship Building – Strong ability to connect with customers, assess their needs, and provide tailored solutions
- Sales & Problem-Solving – Comfortable identifying sales opportunities and educating clients on available services
- Digital & Technology Proficiency – Skilled at introducing customers to self-service options and mobile applications
- Communication & Collaboration – Effective at explaining complex concepts in a clear, simple manner and working within a team-oriented environment
Certification
- Certified in Social Media Content & Branding Strategy – Authorized by Adobe
- Certified in Multimedia Content Creation – Authorized by Adobe
- Certified in 2D & 3D Animation
Languages
English: Fluent
Persian (Farsi): Native
Accomplishments
- Consistently delivered a 95%+ customer satisfaction rating through excellent service and tailored support.
- Helped customers transition to digital self-service solutions, increasing mobile adoption.
Timeline
Social Media Marketing & Client Engagement
Land Services Group (6months Contract)
06.2024 - 12.2024
Retail Customer Service Associate
Fortinos
09.2023 - Current
Customer Service & Sales Specialist
Tejarat Bank
05.2017 - 01.2023
Bachelor's Degree - Computer Software Technology Engineering
Eyvanehkey University
Associate's Degree - Computer Science
Karaj Azad University
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