Nitya Subramaniam

Led digital transformation initiatives for major North American utilities, leveraging SEW’s SaaS and PaaS platforms to deliver customer-centric innovation and operational excellence. Acted as a strategic partner to C-level stakeholders, aligning digital programs with broader corporate visions around customer experience, sustainability, and energy efficiency.

• Liberty Utilities – Directed a $30M transformation program, delivering an 80% increase in customer satisfaction and self-service adoption through CX/BX portals and mobile apps. Managed a 30-member cross-functional team across global locations. Served as a trusted advisor to C-level executives, influencing strategic roadmap decisions.
  Led design enhancements for the Agency persona, focusing on low-income and energy efficiency programs—reducing manual intervention by 80%, improving resource productivity by 40%, and generating $4.4M in annualized incremental revenue.
  Personas delivered: Mass Market, Enterprise, Agency, Mobile Apps.
• Omaha Public Power District (OPPD) – Spearheading a $20M multi-product delivery engagement, rolling out SmartCX, BX, Mobile apps, and SmartWX to enhance both customer and field service experiences.
  Led product enhancements like streetlight asset visibility and subscription features within the outage map—now signed off by OPPD and being rolled out across other utility clients as a core feature.
  Personas delivered: Mass Market, BX, WX, Mobile Apps.
• Elexicon Energy – Drove success from RFP to delivery in a $25M+ transformation initiative over 3 years, integrating SAP on Rise with SEW’s SmartCX, BX, WX, and mobile platforms.
  Helped guide the utility’s decision-making during vendor selection and architecture planning to create a connected customer and field service agent platform.
  Personas delivered: Mass Market, BX, WX, Mobile Apps.
• Cross-Engagement Leadership & Strategy:
  Facilitated Fit/Gap sessions, RTM traceability, and cross-functional design thinking workshops.
  Built and managed multi-vendor delivery teams, balancing onshore and offshore resources for optimal velocity and quality.
  Drove sales enablement through RFP responses, demos, and executive orals, contributing to new client wins and upsell opportunities.
  Cultivated deep client relationships, transforming successful programs into referenceable case studies and new business opportunities.

irected the end-to-end design and delivery of customer experience and analytics solutions for Nevada Energy, enabling data-driven engagement and proactive customer service.

• Improved product design by identifying responsive customer segments, boosting campaign response rates by 15% and enhancing targeted outreach.
• Led the product design and delivery of a reporting solution that provided real-time customer insights—empowering Nevada Energy to anticipate evolving customer needs and improve satisfaction.
• Managed full project lifecycle across multiple phases: requirements, development, implementation, and user training—ensuring stakeholder alignment and timely execution.
• Facilitated cross-functional collaboration using Joint Application Development (JAD) techniques in a war room setup, successfully meeting aggressive timelines.
• Oversaw a 20-member global team, balancing priorities, managing scope and resourcing, and delivering in a fast-paced, multi-stakeholder environment.

• Partnered with business leaders to drive operational improvements, influence transformation, and innovate in support of company objectives to impact growth, improve customer satisfaction, increase productivity, and drive operational excellence
• Drive large-scale cross-functional projects to client Customer Facing (Marketing, Commercial Ops, and Service Management) and Finance organizations using waterfall and Agile delivery methods
• Assist with the definition of how the data will be sourced, managed and consumed within and across business processes
• Cut down 70% of legacy reporting redundancy that generated more than 30% increase in resource time utilization; thereby increasing allotted time for higher priority projects and analysis
• Lead a team size of 25+ resources responsible for data validation, reporting both onshore/offshore, nearshore on implementation project of 600,000 customers

• Company Overview: India-USA
• Active participation in analysis, development, implementation and maintenance/support of company solutions based on SAP BW, SAP Business Planning and Consolidation, SAP Integrated Planning
• Excellent knowledge in both functional and technical domain of SAP BW and good query development in the areas of SAP modules SD, FICO, PP, QM, MM, WM
• Ensures stabilization of the solution and continuous improvements
• Delivered over 50 reports & analyses supporting key processes in Sales, Finance & Operations which led to achievement of 18% increase in speed-to market requests Integrated an innovative process to enable the delivery of accurate status on projects and analysis requests from executives that led to the achievement of 27.5% increase in speed-to market requests
• India-USA

• Build and deliver SAP projects that require BI regular maintenance and upgradation
• Successfully Implemented Data Load monitoring tool
• Responsible for the delivery of data analysis for management dashboards and reporting in response to business requirements