NITYA SEHGAL

• Deliver personalized mobile solutions from leading brand including Bell, Virgin Plus, Lucky, Rogers, Fido, and Chatr Mobile, aligning with customer lifestyles
• Consistently achieve and exceed sales targets, operational benchmarks, and customer satisfaction metrics
• Engage in ongoing training programs to enhance product knowledge and sales strategies

• Assessed customer needs and provided expert product recommendations.

• Performed new device activations and upgrades for Bell and Virgin Mobile customers.

• Apple Representative – offered specialized support, including device setup and troubleshooting.

• Successfully cross-sold products and built long-term customer relationships.

• Sold mobile and wireless plans across multiple carriers, including Rogers, Bell, Telus, Fido, and Virgin Mobile.

• Provided top-quality customer service while consistently meeting sales and operational goals.

• Utilized ServiceNow to manage incident and change requests for General Electric (GE) Gas Power.

• Represented GE in Change Advisory Board (CAB) meetings, ensuring smooth IT change implementations.

• Maintained incident logs, analyzed operational changes, and minimized disruptions.

• Worked closely with affected personnel, reviewing and communicating major IT changes.

• Provided technical support and resolved issues for defective/damaged electronic products.

• Delivered exceptional customer service, guiding clients through solutions while ensuring policy adherence.

• Participated in face-to-face client meetings and customer visits with potential client
• Worked directly with the business development team to assist in developing and maintaining business relationships

• Assisted in developing various marketing strategies for the organization
• Performed market analysis and research on competition
• Supported the marketing team in daily administrative tasks