Nittu Susan Prasad
20 Tilden Crescent,Canada
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Victoria Village Optometry
Toronto, ON
07.2022 - 05.2023
- Addressed inquiries, resolved customer issues and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Made outbound calls to obtain account information.
Customer Service Specialist
Axis bank
Kerala, India
05.2018 - 02.2022
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Certified Ontario Programme - Supply Chain Management
Seneca College of Applied Arts And Technology
North York, ON04.2023
Certified Ontario Program - International Business Managemnt
Seneca College of Applied Arts And Technology
North York, ON04.2022
MBA - Masters In Business Administration
University Of Calicut
India04.2015
Skills
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Issue and Complaint Resolution
- Inbound and Outbound Calling
- Handling of CRM
- Customer Retention Strategies
- Customer Data Confidentiality
Timeline
Customer Service Associate
Victoria Village Optometry
07.2022 - 05.2023
Customer Service Specialist
Axis bank
05.2018 - 02.2022
Certified Ontario Programme - Supply Chain Management
Seneca College of Applied Arts And Technology
Certified Ontario Program - International Business Managemnt
Seneca College of Applied Arts And Technology
MBA - Masters In Business Administration
University Of Calicut
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