Nitisha Dabas
Surrey,BC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Servies Agent
Sandman Signature Hotel And Resorts
07.2023 - Current
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
Front Desk Supervisor
Days Inn By Wyndham
04.2022 - 08.2023
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Wardrobe Consultant
Moores Clothing For Men
10.2021 - 03.2022
- Reduced risks by maintaining clean and organised work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Assisted in purchasing garments and accessories, helping clients dress more fashionably for events.
Server
Dennys Restaurant
10.2019 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Post-Graduation Diploma - Tourism And Hotel Management
College of The New Caledonia
Prince George, BC04.2021
Bachelor of Arts - English Language And Literature (Major)
MCM DAV College For Women
Chandigarh, India06.2018
Skills
- Opera Software Proficiency
- Written Communication
- Multitasking Abilities
- Clerical Support
- Good Telephone Etiquette
- Synxis Software Proficiency
Timeline
Guest Servies Agent
Sandman Signature Hotel And Resorts
07.2023 - Current
Front Desk Supervisor
Days Inn By Wyndham
04.2022 - 08.2023
Wardrobe Consultant
Moores Clothing For Men
10.2021 - 03.2022
Server
Dennys Restaurant
10.2019 - 09.2021
Post-Graduation Diploma - Tourism And Hotel Management
College of The New Caledonia
Bachelor of Arts - English Language And Literature (Major)
MCM DAV College For Women
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