Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nitish Shah

Toronto,ON

Summary

Results-oriented digital marketing professional with a proven track record of driving client success through effective advertising strategies. Possess strong relationship-building and communication skills, adept at building trust with clients and delivering tailored solutions that meet their unique business needs

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead

Teleperformance
10.2024 - Current
  • Coached and mentored the team, driving the uplift of skills, and helping them work through complex problems. Identified opportunities for growth and encouraging team members to embrace continuous learning.
  • Identified and implemented areas for improvement. Defined standards, governance, best practices and encouraged the consistent adoption of these across all teams.
  • Prepared Weekly/Monthly/Quarterly business reviews and presented these to clients and stakeholders.
  • Worked with training and learning teams to support ongoing development and progression for the team.
  • Acted as a central escalation point for critical issues. Ensured the team responds appropriately and effectively when major incidents occur, and that key leanings are not only identified but also acted upon.

POD Lead

Teleperformance
08.2023 - 09.2024

Account Strategist

Teleperformance
08.2022 - 08.2023
  • Successfully managed a portfolio of mid-market clients, building strong relationships and understanding their unique business needs.
  • Developed and executed tailored digital advertising strategies, leveraging Google Ads and other platforms to drive client growth and achieve marketing goals.
  • Conducted in-depth market research and analysis to identify opportunities and provide data-driven recommendations.
  • Collaborated with internal and external stakeholders to ensure seamless project execution and client satisfaction.
  • Proactively identified client pain points and offered innovative solutions to address their challenges.
  • Achieved or exceeded sales quotas through effective sales techniques and persuasive communication.

Assistant Director of Admissions

CDI Education
06.2020 - 07.2022
  • Increased college registrations over 3% with improved promotional
    approaches, outreach strategies and parent engagement plans
  • Completed approximately 100 cold calls per day to generate sales by
    providing program information to prospective students and consulted
    students through admissions process
  • Maintained full knowledge of institution's catalog to fully explain course
    offerings and select programs to best fit each potential student's needs and
    goals
  • Assisted prospective students with admissions by processing paperwork,
    building trusted relationships and conducting follow-up activities

Education

Bachelor - Industrial Engineering

Visvesvaraya Technological University
06.2011

Skills

  • Digital advertising platforms (Google Ads, etc)
  • Sales and negotiation
  • Relationship building
  • Market analysis
  • Data-driven decision-making
  • Communication and presentation skills
  • Problem-solving and critical thinking
  • Revenue Growth
  • Account Retention
  • Competitive Analysis

Accomplishments

  • Awarded best digital account strategist for three quarters in a row on a program level amongst 130 strategists.
  • Awarded best senior account strategist (POD Lead) for Q3, 2023 & Q4 2023.
  • Top sales person for getting the highest number of Revenue
    Generating Units     across western Canada for 2017.

Certification

Google Ads Certification

Timeline

Team Lead

Teleperformance
10.2024 - Current

POD Lead

Teleperformance
08.2023 - 09.2024

Account Strategist

Teleperformance
08.2022 - 08.2023

Assistant Director of Admissions

CDI Education
06.2020 - 07.2022

Bachelor - Industrial Engineering

Visvesvaraya Technological University

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