Nitish Poonia

• Engaged customers with persuasive product knowledge to promote Rogers services, including mobile, internet, and TV plans.
• Delivered customized solutions to meet client needs, driving upselling opportunities and improving customer satisfaction.
• Maintained a consultative approach to sales, boosting conversions and building loyal customer relationships.

• Directed marketing and sales initiatives to enhance brand visibility and boost revenue.
• Built and nurtured client relationships, delivering excellent service and handling high-stakes negotiations.
• Analyzed customer feedback and market trends to optimize offerings and adjust promotional strategies accordingly.

Provided care for child with Autism within social skills program framework.
Collaborated with Ministry of Children and Family Development to ensure compliance.
Assisted in developing tailored strategies to enhance social interactions.
Monitored progress and documented developmental milestones regularly.

• Optimized package flow and logistics while managing seasonal volume surges and ensuring client satisfaction.
• Supported internal communication and performance tracking, enabling timely deliveries and enhancing customer loyalty.
• Assisted in implementing tracking tools that improved customer visibility and reduced service delays.

• Contributed to efficient product handling and fulfillment, ensuring on-time delivery and high customer satisfaction.
• Collaborated with inventory and merchandising teams to ensure stock accuracy and improve product availability.