Summary
Overview
Work History
Education
Timeline
BusinessDevelopmentManager
Nitin Sharma

Nitin Sharma

Winnipeg,MB

Summary

Business analysis professional with 7 years of experience as a business analyst in Property and Causality (P&C) Insurance, Health Insurance, and Healthcare domains Proficient in gathering requirements and analyzing workflows using various requirements elicitation techniques such as interviews, document analysis, requirements workshops, focus groups Proficient in creating technical documents such as business cases, business requirement documents, workflows, user stories, use cases, screen mock-ups/wireframes, and user guides Comprehensive knowledge of software development life cycle (SDLC) phases and methodologies such as Agile/SCRUM, Waterfall Well-versed in software testing methodologies and experience in developing and executing test cases, systems integration tests, and user acceptance test Proficient in using tools such as SQL, JIRA, Miro, MS tools, and SOAP

Overview

12
12
years of professional experience

Work History

IT Business Analyst

CIVICA Canada
Winnipeg, Canada
12.2021 - 11.2023
  • Momentum Healthware)
  • Collaborating with stakeholders, business users, third-party vendors, and subject matter experts to understand the business needs and creating detailed documentation resulting in an 80% decrease in errors during the testing
  • Working with cross-functional teams to identify potential process improvements and streamline existing processes by creating process mapping diagrams, user flows, and workflow diagrams
  • Developing comprehensive documents including use cases, user stories, process maps, and interactive wireframes/prototypes resulting in a 10% increase in client requirement sign-off rate
  • Managing the requirements and change requests during various phases of the SDLC to prevent impact on the project scope and timelines improving the delivery performance of all projects by an average of 15%
  • Coordinating the planning, preparation, and execution of the user acceptance test with customers as part of quality assurance efforts for the solution being implemented
  • Spearheading the defect identification and troubleshooting initiatives to swiftly resolve complex issues by collaborating with development teams improving the turnaround time of high-priority customer support tickets by 25%
  • Performing manual application testing by executing the functional tests, end-to-end tests, and smoke tests and reporting the system errors to the developers
  • Implementing the annual regulatory changes with a 100% accuracy rate in the Electronic Health Record (EHR) assessments published by regulatory agencies such as interRAI, and the Canadian Institute for Health Information (CIHI)
  • Led a successful project from planning to implementation of a new EHR assessment form making CIVICA the only EHR vendor in Canada to submit all EHR forms to CIHI

IT Business Analyst

Custom Software Solutions Inc
Winnipeg, Canada
07.2019 - 07.2021
  • Wawanesa Insurance)
  • Analyzed and gathered client requirements through document analysis, interviews, and workflow analysis and specified business and system requirements
  • Documented the system scope and objectives of the requirements based on stakeholders’ needs by having a deep understanding of the business applications and their features
  • Translated the business requirements by writing user stories which include precise acceptance criteria and accurate specifications with examples ensuring the solution meets the business needs
  • Collaborated with the Scrum Master/Product Owner and the team to develop and maintain the product backlog, and develop the Sprint Plan and Release plan
  • Facilitated daily stand-up meetings to ensure alignment between business partners and technology teams, resulting in a 20% increase in project completion rate
  • Assisted the testing team in defining test scenarios (including data, acceptance criteria, rules, etc.) for each requirement that is going to be delivered during the sprint
  • Managed the integration of the Broker Management System (BMS) with Guidewire Policy Center and successfully implemented the online rating integration across all provinces in Canada
  • Documented integration requirements, business rules, configuration requirements, data mappings, and type lists for correctly mapping the endorsements in the Policy Center
  • Planned the solution rollout and trained the users in successfully transitioning from the legacy application to the new application system
  • Participated in the post-production support to the end users and managed the bugs reported by the users ensuring the smooth running of the application

IT Business Analyst

Expense On Demand
, India
12.2016 - 08.2017
  • Facilitated requirement-gathering sessions with clients to analyze their process and prepare the change requirements document for functionalities to be incorporated into the business software
  • Liaised between the team and business stakeholders for functionality enhancements and new developments by translating the concepts and business requirements into client-focused and effective system-based solutions
  • Developed and designed the user stories, use cases, workflow diagrams, and wireframes illustrating the scenarios to help the client validate the proposed functionality
  • Assisted the product owner with backlog grooming, user story development, and prioritization
  • Coordinated with the development team to evaluate the technical feasibility of the proposed solution and presented it to the clients for approval
  • Performed quality assurance tests to confirm the accuracy and quality of the developed functionality as determined by the established requirements

IT Business Analyst

Religare Health Insurance Company Limited
, India
12.2014 - 12.2016
  • Led the development of an internal issue ticketing and tracking system that 100% eliminated the organization’s dependency and cost for using a third-party issue-reporting software
  • Liaised with multiple stakeholders to analyze current and future state processes and recommended solutions for system improvements to meet the business needs
  • Conducted business process review to identify and address the gaps in the processes for improvement, and monitored key business processes
  • Managed the IT vendors to ensure the multiple software customizations were completed on time by providing clarification and input on the business requirements
  • Coordinated with clients during user acceptance testing to ensure that the functionality of the developed solution is consistent with the business requirements

Business Support Analyst

National Informatics Centre India
, India
07.2011 - 12.2014
  • Developed training documents and conducted user training sessions for company staff, new employees, and team members on the company’s product suite resulting in a 95% user adoption rate of the new system
  • Developed the incident resolution process and led the IT support team to ensure timely resolution of reported application issues
  • Identified and documented reported bugs and liaised with developers to resolve the defects
  • Worked collaboratively with the QA team, development, and business groups to complete comprehensive testing on client application releases

Education

Project Management Diploma -

The University of Winnipeg

Bachelor of Engineering (B.E - Computer Science

Maharshi Dayanand University

Certified Scrum Master -

April 2022

Timeline

IT Business Analyst

CIVICA Canada
12.2021 - 11.2023

IT Business Analyst

Custom Software Solutions Inc
07.2019 - 07.2021

IT Business Analyst

Expense On Demand
12.2016 - 08.2017

IT Business Analyst

Religare Health Insurance Company Limited
12.2014 - 12.2016

Business Support Analyst

National Informatics Centre India
07.2011 - 12.2014

Project Management Diploma -

The University of Winnipeg

Bachelor of Engineering (B.E - Computer Science

Maharshi Dayanand University

Certified Scrum Master -

Similar Profiles

CREATE PROFILE
Nitin Sharma