NITIN SHARMA
Management
Oshawa,ON
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Manager
Harveys
09.2019 - Current
- Maintain front-line, kitchen, and drive-thru operations while inspiring the employees
- Using operational expertise, sound judgement, and understanding of Harvey's rules and processes, handle any difficulties that may emerge
- Take command of shifts and own them
- Inspire others, bring enthusiasm to the task, and serve as a leader for the team
- Examining customer surveys to devise and implement strategies for improving customer service
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager on Duty
St. Louis Bar and Grill
11.2022 - Current
- Mentor junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Reduce employee turnover by fostering a positive work environment and offering professional development opportunities.
- Enhance customer satisfaction through consistent monitoring of service quality and staff performance.
- Train employees in essential job functions.
- Provide exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Establish team priorities, maintained schedules and monitored performance.
Quality Assurance Analyst
Hela Spice Canada Inc.
03.2021 - 09.2021
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Fostered culture of continuous improvement by regularly reviewing and updating QA methodologies to adapt to new challenges.
- Documented testing procedures for developers and future testing use.
Quality Inspection
Delmonte
5 2019 - 4 2020
- Understanding the quality expectations for the product and suppliers through reading blueprints and instructions
- Approving or rejecting raw materials based on quality criteria, as well as keeping track on supplier performance
- Choosing and testing output samples with appropriate methodologies
- Maintain records of testing, information, and various metrics such as number of defective products per day etc
- Monitor the use of equipment to ensure it is safe and well-maintained and discard any that doesn’t meet requirements
- Conducted thorough inspections of incoming shipments to ensure quality control and adherence to specifications.
- Prepare and submit reports to the quality manager.
- Enhanced overall efficiency with thorough training initiatives for new team members on quality inspection techniques.
- Maintained quality inspection records database.
Warehouse Worker
LCBO
05.2019 - 05.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Assisted in receiving, stocking and distribution of merchandise.
Education
International Business Management (Graduate Certificate) - Business Administration
Durham College
Oshawa, ON 05.2019 - 1 2020
Project Management (Graduate Certificate) -
Durham College
01.2020 - 11 2020
Bachelor of Commerce - undefined
Panjab University
07.2015 - 6 2018
Skills
Sales and Marketing
Staff Management
Operations Management
Process Monitoring and Improvement
Human Resources Management
Additional Expertise
- Exceptional Customer Service experience
- Expert working in high pace work environment
- Organized and Innovative
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Manager on Duty
St. Louis Bar and Grill
11.2022 - Current
Quality Assurance Analyst
Hela Spice Canada Inc.
03.2021 - 09.2021
Project Management (Graduate Certificate) -
Durham College
01.2020 - 11 2020
Manager
Harveys
09.2019 - Current
Warehouse Worker
LCBO
05.2019 - 05.2020
International Business Management (Graduate Certificate) - Business Administration
Durham College
05.2019 - 1 2020
Bachelor of Commerce - undefined
Panjab University
07.2015 - 6 2018
Quality Inspection
Delmonte
5 2019 - 4 2020
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