Summary
Overview
Work History
Education
Skills
Certification
Languages
Availability (Full Time)
Timeline
Generic

Nitin Sehgal

Kitchener,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Packer

Ippolito Fruit & Produce
05.2023 - 08.2023
  • Operated machinery with precision, surpassing daily order quotas while upholding strict safety protocols and procedures
  • Inspected for damages to boxes, weighed and labeled boxes for shipment
  • Packing, un-packing, and wrapping of the products
  • Loading and unloading all receiving material and validate those supplies.

Cashier (Customer Support Representative)

Reliance Digital
04.2020 - 12.2022
  • Connected with customers to address questions and resolve issues through phone and email
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

Customer Support Executive

Interglobe Technologies
02.2017 - 04.2020
  • Proficiently aiding customers in the booking of flights and hotels, adapting reservations as per their needs, and managing a substantial daily customer load
  • Skillfully delivering training to new team members, serving as a mentor, and effectively overseeing night shift operations as a floor supervisor
  • Managing an international client base, catering to customers spanning across the globe
  • Monitored and reported on process performance to verify compliance with established standards.

Cashier & Inventory Specialist

Vishal Mega Mart
10.2014 - 01.2017
  • Helped customers complete purchases, locate items, and join reward programs
  • Accomplished in delivering superior customer service by effectively addressing inquiries and concerns, while also proficiently managing stock inventory levels
  • Experienced in leading and organizing teams, optimizing logistics processes, and ensuring accurate order processing and cashier operations
  • Adept at problem-solving, swiftly resolving issues to maintain seamless operations and enhance customer satisfaction.

Education

Post Graduate Certification - Computer Science

Conestoga College
Waterloo, ON
12.2023

Bachelor Degree of Technology - Computer Science

R.P. Inderaprastha Institute of Technology
Karnal, India
07.2012

Skills

  • Proficient in time management, multitasking, and capacity to handle tasks efficiently
  • Capable of lifting up to 40lbs safely
  • Attentive to detail and a positive team player
  • Experienced in order processing, packing, and maintaining quality control
  • Skilled in Microsoft Word, Excel, and Outlook, with a knack for quick learning
  • Effective written and verbal communication
  • Experienced in troubleshooting computer networking issues

Certification

  • G2 License.
  • Securit Guard License.
  • Emergency First Aid & CPR certification.

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Availability (Full Time)

  • Available for full-time work with a flexible schedule. Note: Occasionally have a class on Fridays from 6 P.M to 9 P.M

Timeline

Packer

Ippolito Fruit & Produce
05.2023 - 08.2023

Cashier (Customer Support Representative)

Reliance Digital
04.2020 - 12.2022

Customer Support Executive

Interglobe Technologies
02.2017 - 04.2020

Cashier & Inventory Specialist

Vishal Mega Mart
10.2014 - 01.2017

Post Graduate Certification - Computer Science

Conestoga College

Bachelor Degree of Technology - Computer Science

R.P. Inderaprastha Institute of Technology

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Nitin Sehgal