Dynamic professional with a proven track record at Uber, excelling in customer service and route optimization. Skilled in vehicle maintenance and traffic monitoring, I effectively ensured passenger safety and satisfaction. Recognized for training staff and maintaining compliance with regulations, I bring strong navigation skills and a clean driving record to every challenge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Uber Partner
Uber
Vancouver, British Columbia
10.2024 - Current
Kept track of mileage driven for tax purposes using designated tracking software.
Maintained valid driver's license at all times according to state regulations.
Provided customer service by answering questions, providing recommendations, and responding to feedback.
Maintained cleanliness of interior and exterior of vehicle.
Updated profile information regularly including availability status and vehicle details.
Displayed excellent knowledge of city streets and landmarks in order to provide accurate directions.
Organized vehicle maintenance and ensured it was up to date with all required certifications.
Monitored traffic conditions in order to plan the most efficient route for each passenger.
Adhered to local driving laws while transporting passengers safely from point A to point B.
Shift Lead Manager
Cactus Club Cafe
Vancouver, British Columbia
06.2019 - 11.2024
Analyzed sales data to identify trends and opportunities for growth.
Prepared reports detailing shift activity and presented them to management.
Conducted regular meetings with staff to discuss progress towards goals.
Trained new employees on procedures, policies, and job functions.
Kept up-to-date with changes in industry regulations and best practices.
Organized workflow by studying production schedules and estimating worker hour requirements.
Collaborated with other departments to ensure timely delivery of products or services to customers.
Education
Hospitality Management - Hotel, Resort And Restaurant Management
Capilano University
North Vancouver, BC
03-2020
Skills
Customer service
Route optimization
Mileage tracking
Vehicle maintenance
Traffic monitoring
City navigation
Employee training
Regulatory compliance
Situational awareness
Tech-savviness
Strong navigation
Fuel efficiency
GPS proficiency
Traffic law knowledge
Stress management
Emergency response
Time management
Clean driving record
GPS and route planning
Commercial driving
Certification
Truck Safety and Compliance
Freight brokerage
Commercial billing and invoicing
Commercial dispatching management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Uber Partner
Uber
10.2024 - Current
Shift Lead Manager
Cactus Club Cafe
06.2019 - 11.2024
Hospitality Management - Hotel, Resort And Restaurant Management