Nitin Rai
Toronto
Summary
I am a dynamic and visionary leader, adept at inspiring and motivating teams to achieve ambitious goals. With a strategic mindset and decisive leadership style, I foster an environment of innovation and collaboration, empowering individuals to reach their full potential. My ability to communicate effectively and adapt to change enables me to navigate challenges with confidence, driving organizational success. Through transparent communication and a commitment to integrity, I cultivate trust and loyalty, fostering a culture of excellence and accountability within the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
REGIONAL SALES AND OPERATIONS MANAGER
La-Z-Boy Home Furnishings & Decor
04.2022 - Current
- Led the company to a 8.6% growth YOY with an increase of $7.8M in sales by leading and mentoring a high-performing sales team, providing guidance and support to drive sales performance
- Collaborate cross-functionally with marketing, product development, and other departments to optimize sales strategies and product offerings
- Cultivated strategic B2B partnerships with real estate agencies, interior designers, and contractors, serving as a liaison to translate their visions into actionable plans for clients
- Prepare and present sales forecasts, budgets, and reports to senior management, providing insights and recommendations for business improvement
- Implemented strategic initiatives to improve profitability, including cost-reduction measures and revenue optimization strategies
- Analyze market trends and competitor activities to identify opportunities for growth and market penetration
- Managed and analyzed profit and loss statements to assess financial performance and ensure a positive bottom line for the company
STORE MANAGER
La-Z-Boy Home Furnishings & Decor
06.2018 - 04.2022
- Managed inventory control, cash control, and store opening and closing procedures
- Approved regular payroll submissions for employees
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
GENERAL MANAGER
Sears
04.2014 - 10.2017
- Creating a store environment of positive associate engagement by actively promoting Sears Mission, Vision and Values, providing regular communication through department meetings
- Take a pro-active approach to diagnose and put solutions in place to address gaps
- Managed purchasing, sales, marketing and customer account operations efficiently
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
SENIOR OPERATIONS MANAGER
Sears
11.2013 - 06.2014
- Working in team with General manager to direct day to day activities of the merchandise flow team, merchandise pick and maintenance team
- Identifying gaps and making recommendations for improvements in all necessary directions
- Managing payroll and operational optimization through the Department Managers
- Ensuring divisional inventories and the PCN process for all areas of the store are conducted as per the corporate calendar
Education
Post Graduate Diploma - Business & Project Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2013
Specialization - Automotive And Service Technician
Centennial College of Applied Arts And Technology
Scarborough, ON08.2012
Bachelor in Engineering -
Ryerson University
Toronto, ON06.2011
Skills
- Data Analysis
- Performance reporting
- Business Development
- Customer Service
- Performance monitoring
- Project management abilities
- Marketing
- Customer Retention
- Client Relationships
- Multitasking and Time Management
Certification
- First Aid Certification
- Advance Excel Course
- Project Management
- Sales Force
Accomplishments
- Directly supervise 13 store managers.
- Oversee a team of 250+ employees, including store managers, sales consultants, customer service representatives, and warehouse staff.
- Achieved revenue growth from $88M in 2022 to $100M annually, resulting in a $12M increase in two years.
- Opened a new location in St. Catharines in November 2022.
- Created and implemented a management training and development program to foster internal growth.
- Developed and coached 6 assistant managers to become successful store managers.
- Increased warranty attachment rate from 5.5% to 7.6% by implementing strategic initiatives.
- Organized a successful company-wide hiring event to build a diverse team within the GTA, enhancing client service.
Languages
Timeline
REGIONAL SALES AND OPERATIONS MANAGER
La-Z-Boy Home Furnishings & Decor
04.2022 - Current
STORE MANAGER
La-Z-Boy Home Furnishings & Decor
06.2018 - 04.2022
GENERAL MANAGER
Sears
04.2014 - 10.2017
SENIOR OPERATIONS MANAGER
Sears
11.2013 - 06.2014
Specialization - Automotive And Service Technician
Centennial College of Applied Arts And Technology
Bachelor in Engineering -
Ryerson University
- First Aid Certification
- Advance Excel Course
- Project Management
- Sales Force
Post Graduate Diploma - Business & Project Management
Centennial College of Applied Arts And Technology
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