MANDEEP KAUR

• Supported customers with new contract sales, billing inquiries, plan modifications, and technical assistance for mobile devices.
• Assessed client needs to enhance satisfaction, implementing innovative solutions tailored to specific requirements.
• Resolved client issues and escalations in collaboration with business stakeholders, ensuring adherence to service standards.
• Delivered exceptional customer service by efficiently managing complex queries related to company products and services.
• Consistently exceeded personal Key Performance Indicators (KPIs) and earned recognition for high customer satisfaction and meeting service-level agreements.
• Collected and reported claim information with empathy and accuracy, ensuring a smooth process for the business.

- Successfully collaborated with teams of 10-15 members to oversee end-to-end operations for corporate rental property business at Housr Pvt Ltd.
- Managed account receivables by following up on overdue payments and assisted the finance department with payment updates.
- Delivered prompt and efficient customer support, resolving inquiries and issues to achieve high customer satisfaction; managed client complaints effectively by coordinating with technicians and support teams.
- Maintained annual contracts, original leases, and renewal documents, ensuring compliance with local government regulations and guidelines.
- Implemented pricing strategies that drove a significant revenue increase from $1,800,000 to $2,900,000 annually.
- Organized events such as webinars or workshops aimed at increasing customer engagement levels.

- Received consecutive nominations for the annual performance award, recognized for exceptional KPI achievements.