Nitin Fredrick
MBA | PMP | PRINCE2 | ITIL | ISO/IEC 27001
Pointe-Claire,Quebec
Summary
Seasoned Information Technology professional knowledgeable about infrastructure, security and operations management within banking, aviation and pharmaceutical industry. Proactive and decisive leader with 18 years of related experience. Seeking challenging role with room for advancement.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
Work History
Consultant
BRP
01.2023 - 03.2024
- Supported implementation of Dynatrace monitoring architecture across environment including cloud and on-premises.
- Configured intelligent alerting mechanisms within Dynatrace, using AI-driven baselining and anomaly detection.
- Collaborated with development, operations, and business teams to leverage Dynatrace for application optimization.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Technical Manager
HCL Technologies Ltd
08.2019 - 01.2023
- Created comprehensive test plans, test scripts and use cases to support testing objectives.
- Executed test cases and documented defects, confirming resolution and mitigation of defects.
- Configured, installed and handled troubleshooting tasks for variety of different applications like Dynatrace, Cyberark, Qualys
- Provided reports on milestones, issues and test concerns to project managers for assistance.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Reviewed scalability, performance and load balancing of each application.
- Advised developers on problems with databases, performance and other issues.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Gathered and defined business and functional requirements for each program.
- Performs integrations, stress, load, regression and performance testing to validate production readiness of software applications and infrastructure for stability and performance
- Recommended IT security improvements to achieve system confidentiality, integrity and availability.
- Assessed threats, risks and vulnerabilities from emerging security issues to advise pertinent stakeholders on appropriate measures.
- Provided cybersecurity expertise on applications development projects, enabling appropriate operating environment configurations.
- Collaborated with external vendors to perform penetration tests on network devices, operating systems and databases.
Senior Manager
HCL Technologies Ltd
10.2016 - 06.2019
- Coordinated projects in Infrastructure services, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
- Interviewed, hired, trained and mentored 80 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Oversaw development and implementation of improvements to Automation, Enterprise Monitoring and Security.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Designed solutions that resolved business issues and improved delivery processes for infrastructure solutions.
- Attained improvement in technical project delivery processes by leading global infrastructure engineering project management process improvement.
- Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.
- Ensured performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Ensured that design, operation and IT systems complied with applicable regulations.
- Coordinated projects at enterprise level, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
- Managed information system regulatory compliance to meet updated guidelines.
- Recommend improvements in security systems and procedures.
Technical Operations Manager
HCL Technologies Ltd
10.2013 - 10.2016
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Assessed expected technical challenges and developed proactive solutions.
- Monitored production operations for quality and compliance with standards.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Trained 30 employees on best practices and protocol while managing teams to ensure optimal productivity.
- Managed information system regulatory compliance to meet updated guidelines.
Senior Technical Lead
HCL Technologies Ltd
07.2012 - 09.2013
- Oversaw variety of projects, including budgets, milestones and team performance.
- Developed technical solutions to diverse operational problems.
- Managed team of 15 personnel focused on implementing resolutions and updates.
- Developed and utilized Operational reports, helping leadership make key decisions and outperform operational targets.
- Contacted customers and prospects to generate new business for Infrastructure projects to achieve company goals.
- Investigated and addressed Unix system issues to enhance usability and improve functionality.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Recommended technology upgrades and complementary products to improve server security.
Unix Specialist
HCL Technologies Ltd
10.2008 - 06.2012
- Built and maintained server infrastructure consisting of Unix, Linux and virtual products.
- Participated in all phases of system development life cycle, from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored all installed systems for highest level of availability.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Evaluated quality problems and performed root cause analysis to identify and resolve issues.
- Adhered to established policies, procedures and compliance for satisfactory audit rating.
- Determined and recommended methods to address improvement opportunities.
- Developed standard operating procedures and document workflows for current and future process steps.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
Team Member
JP Morgan
03.2007 - 10.2008
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Technical Support Representative
ISeva Systems
07.2005 - 01.2007
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Responded to upto 30 individual tickets every day to provide end-user support on Desktop, Windows operating system and other related issues.
Education
College Diploma - Data Analytics
IIITB
India 12.2017 - 12.2018
College Diploma - Corporate Law
Symbiosis University
India 02.2016 - 11.2017
MBA -
Annamalai University
India 08.2009 - 05.2011
Bachelor of Science - Mathematics And Computer Science
Bangalore University
India 08.2002 - 05.2006
Skills
Team leadership
Certification
Project Management Professional
Timeline
Consultant
BRP
01.2023 - 03.2024
ISO/IEC 27001:2013LA
07-2021
Project Management Professional
11-2020
Technical Manager
HCL Technologies Ltd
08.2019 - 01.2023
College Diploma - Data Analytics
IIITB
12.2017 - 12.2018
PRojects IN Controlled Environments
11-2017
Senior Manager
HCL Technologies Ltd
10.2016 - 06.2019
ITIL 3 Foundation
06-2016
College Diploma - Corporate Law
Symbiosis University
02.2016 - 11.2017
Red Hat Certified Engineer (RHCE)
08-2015
Technical Operations Manager
HCL Technologies Ltd
10.2013 - 10.2016
IBM Certified System Administrator - AIX
04-2013
Senior Technical Lead
HCL Technologies Ltd
07.2012 - 09.2013
Sun Certified System Administrator - Solaris
05-2012
Microsoft Certified System Administrator
10-2010
MBA -
Annamalai University
08.2009 - 05.2011
Unix Specialist
HCL Technologies Ltd
10.2008 - 06.2012
Team Member
JP Morgan
03.2007 - 10.2008
Technical Support Representative
ISeva Systems
07.2005 - 01.2007
Bachelor of Science - Mathematics And Computer Science
Bangalore University
08.2002 - 05.2006
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