Nitin Dhull
Brampton,ON
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Merchandise Sales Associate
Canada's Wonderland
Vaughan, ON
05.2023 - 12.2023
- Helped customers locate products and checked store systems for merchandise at other sites.
- Managed returns, exchanges, and refunds in accordance with store policy.
- Engaged with nearly 100 customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
Sales Representative
Globiva
India , Haryana
10.2021 - 12.2022
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Built strong relationships with customers through excellent service delivery.
- Assisted customers with placing orders over the phone or online.
- Applied good listening skills to determine customer preferences and financial limits.
Customer Service Representative
Concentrix
India , Haryana
09.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered 100 customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Post Graduate Diploma - Supply Chain Management - Logistics
Canadore College of Applied Arts And Technology
Brampton, ON12.2023
MBA - Business Administration
Maharshi Dayanand University
India 09.2021
Skills
- Product Sales
- Upselling
- Customer Needs Assessment
- Business Development
- Client Account Management
- Sales Development
- Consultative Sales
- Complaint Resolution
- Inbound and Outbound Calling
- Call Management
Timeline
Merchandise Sales Associate
Canada's Wonderland
05.2023 - 12.2023
Sales Representative
Globiva
10.2021 - 12.2022
Customer Service Representative
Concentrix
09.2020 - 09.2021
Post Graduate Diploma - Supply Chain Management - Logistics
Canadore College of Applied Arts And Technology
MBA - Business Administration
Maharshi Dayanand University
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