Nitika Sharma
Vancouver,BC
Summary
Highly motivated professional with 4+ years of experience in business process improvement, data analysis, data visualization, data validation and project management. Proven ability to identify opportunities for process improvement and develop strategies for implementation. Adept in utilizing analytics to develop business insights.
Overview
4
4
years of professional experience
Work History
Business Analyst
EXL SERVICE
06.2019 - 10.2023
- Interpreting, analyzing and reconciliation of data obtained from variety of sources.
- Improved business processes by analyzing current practices, transform data and recommending optimization strategies.
- Reduced operational costs through thorough data analysis and performing gap analysis. Hence, implementing cost-effective solutions.
- Data sanity checks on multiple fields like Abilitec, PII variables, customer address etc. sourced from EDW and acxiom.
- Extensive use of base SAS, SQL, PROC SQL, PROC SORT, PROC FREQ, PROC PRINT, EXCEL, JOINS and AGGREGATE FUNCTIONS to perform analysis of datasets using queries, joining and altering data.
- Analyzing data by doing test runs using autosys, validating results and creating summaries using pivot tables.
- To review and understand data usage in MIS dashboards/reports developed using TABLEAU.
- Identifying customer-level attributes and documenting source in various processes like Credit line increase, Credit line decrease and reissue.
Education
Bachelor of Engineering - Computer Science -
Chitkara University
05.2019
Skills
- SQL
- SAS (Statistical Analysis System)
- PROC SQL
- Basic Knowledge of Tableau and Power BI
- Data Analysis
- Pivot Tables
- Microsoft Office
- CRM and EDW tables knowledge
- Credit Card domain knowledge
- Risk Assessment
- Documentation
Languages
English
Hindi
Timeline
Business Analyst
EXL SERVICE
06.2019 - 10.2023
Bachelor of Engineering - Computer Science -
Chitkara University
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