Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Nitika Nitika

10 Jubilee Place, Mount Pearl,NL

Summary

Welcoming and intelligent professional with proven history of accuracy, efficiency, and punctuality. I have management skills with attention to detail and organization. Through my experience and education, I am well trained in MS Suite and I am very resourceful. Proven the history of motivating staff to work together to achieve targets.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Horton's
St. John's, Newfoundland and Labrador
09.2023 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Created new strategies for improving customer service standards within the organization.
  • Implemented cost-cutting measures without compromising quality of services offered.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

Team Leader

Metro Logistics
Brampton, Canada
04.2021 - 08.2023
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Optimized resource allocation to maximize overall team output while minimizing costs.
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.

Customer Service Cashier

Victorian Education
Punjab, India
06.2020 - 07.2021
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Ensured timely resolution of any discrepancies encountered during daily financial audits.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Education

Diploma - Business

Alpha School of Business And Technology
Toronto, Canada
05.2023

Secondary Education - Science

St Xavier School
Punjab, India
03.2020

Skills

  • Employee Motivation
  • Goal-Oriented
  • Staff Management
  • Process Improvement
  • Strategic Planning
  • Training and mentoring

Certification

CPR and First Aid Training.

Food Safety Certification

Languages

Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Supervisor

Tim Horton's
09.2023 - Current

Team Leader

Metro Logistics
04.2021 - 08.2023

Customer Service Cashier

Victorian Education
06.2020 - 07.2021

Diploma - Business

Alpha School of Business And Technology

Secondary Education - Science

St Xavier School

Similar Profiles

CREATE PROFILE
Nitika Nitika