Nitika Nischal
Dartmouth,NS
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Gateway Meat Market
Dartmouth, NS
01.2023 - 05.2025
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Team Leader
Dollarama
Montreal
06.2022 - 01.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Supervisor
IGA Supermarket
Montreal
03.2021 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Computerized Financial Management - Banking And Finance
Cegep Marie Victorin
Montreal, QC08.2022
BBA - Business Administration
DAV University
Jalandhar06.2019
Skills
- Customer Service
- Client Consultations
- Sales Background
- Multitasking and Organization
- Team Leadership
- Creative Thinking
- Dependable and Responsible
- Industry Trends Research
- Microsoft Office
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Responding to Difficult Customer
- Microsoft Excel
- Sage 50
Languages
English
Native/ Bilingual
French
Limited
Hindi
Native/ Bilingual
Certification
- Association for Project Management (APM)
- Customer Service Professional Certificate
- Got certification from london school for participating in LEDMAC competition for marketing and business criteria.
- Internship certificate in customer service representative.
Timeline
Supervisor
Gateway Meat Market
01.2023 - 05.2025
Team Leader
Dollarama
06.2022 - 01.2023
Supervisor
IGA Supermarket
03.2021 - 06.2022
Computerized Financial Management - Banking And Finance
Cegep Marie Victorin
BBA - Business Administration
DAV University