Nitika Jain
Store Manager
Pickering
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Store Manager
Rogers Communications
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Business Sales Specialist
Telus
11.2022 - 06.2023
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed, maintained and utilized diverse client base.
- Consulted with businesses to supply accurate product and service information.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Store Manager
Telus & Koodo
11.2018 - 10.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Telus & Koodo
05.2018 - 10.2018
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Remain knowledgeable on products offered and discuss available options
Education
PG Diploma - Financial Planning & Wealth Management
Lambton College In Toronto
01.2017 - 08.2018
Bachelor of Commerce - Accounting And Finance
Atam Vallabh Jain College
05.2013 - 04.2016
License - Real Estate
Humber Institute of Technology And Advanced Learning
Toronto 05.2001 -
Skills
Customer service management
Employee training
Team development
Store operations
Problem-solving
Friendly and positive
Team leadership
Customer service
Team motivation
Leadership development
Personnel development
Multitasking and organization
Timeline
Store Manager
Rogers Communications
05.2024 - Current
Business Sales Specialist
Telus
11.2022 - 06.2023
Store Manager
Telus & Koodo
11.2018 - 10.2022
Sales Associate
Telus & Koodo
05.2018 - 10.2018
PG Diploma - Financial Planning & Wealth Management
Lambton College In Toronto
01.2017 - 08.2018
Bachelor of Commerce - Accounting And Finance
Atam Vallabh Jain College
05.2013 - 04.2016
License - Real Estate
Humber Institute of Technology And Advanced Learning
05.2001 -
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