Summary
Overview
Work History
Education
Skills
Certification
Languages
Profileurl
Languages
References
Timeline
Generic

NITIKA NITIKA

Mount Pearl,Canada

Summary

Dedicated Supervisor possessing skills in addressing and resolving conflicts to maintain team harmony and performance.A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Horton's
St. John's, Canada
05.2024 - Current
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction
  • Created new strategies for improving customer service standards within the organization
  • Implemented cost-cutting measures without compromising the quality of services offered
  • Monitored employee productivity to provide constructive feedback and coaching
  • Responded to customer questions regarding products, prices, and availability
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty

Team Member

Tim hortons
St. John's, Newfoundland and Labrador
09.2023 - 05.2024
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Greeted customers upon entering the store with friendly demeanor.
  • Assisted customers with product selection and ordering process.
  • Addressed customer needs, responding to specific requests.

Associate

Metro Logistics
Brampton, Canada
04.2022 - 09.2023
  • Established clear communication channels that ensured the timely exchange of information between team members and stakeholders
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
  • Optimized resource allocation to maximize overall team output while minimizing costs
  • Conducted risk assessments for each project phase, proactively identifying potential obstacles before they become significant challenges

Packer

Kisko Freezies
Brampton, Ontario
12.2021 - 04.2022
  • Obtained, moved and sorted products and materials.
  • Utilized barcode scanners to track incoming and outgoing shipments.
  • Followed detailed packing instructions to meet specific customer requirements.
  • Notified team leader of product discrepancies and equipment malfunctions.

Store Associate

Pizza Depot
Saskatoon, Saskatchewan
08.2021 - 12.2021
  • Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Wrapped and bagged purchases to help customers load merchandise into vehicles.
  • Answered incoming calls regarding product inquiries or orders.

Customer Service Cashier

Victorian Education
Punjab, India
12.2020 - 08.2021
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
  • Ensured timely resolution of any discrepancies encountered during daily financial audits
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction

Education

Diploma - Business

Alpha School of Business and Technology
Toronto, Canada
05.2023

High School - Science

St Xavier School
Punjab, India
05-2020

Skills

  • Employee Motivation
  • Goal-Oriented
  • Staff Management
  • Process Improvement
  • Strategic Planning
  • Training and Mentoring

Certification

  • CPR and First Aid Training
  • Food Safety Certification

Languages

Native/ Bilingual, Native/ Bilingual, Native/ Bilingual

Profileurl

https://bold.pro/my/nitika-nitika-240919201659/574r

Languages

English
Professional
Punjabi
Professional
Hindi
Professional

References

References available upon request.

Timeline

Supervisor

Tim Horton's
05.2024 - Current

Team Member

Tim hortons
09.2023 - 05.2024

Associate

Metro Logistics
04.2022 - 09.2023

Packer

Kisko Freezies
12.2021 - 04.2022

Store Associate

Pizza Depot
08.2021 - 12.2021

Customer Service Cashier

Victorian Education
12.2020 - 08.2021

Diploma - Business

Alpha School of Business and Technology

High School - Science

St Xavier School

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