Nitika
Abbotsford,BC
Summary
Detail-oriented team player with strong organizational skills. Ability to
handle multiple projects simultaneously with high degree of
accuracy
Overview
5
5
years of professional experience
Work History
Customer Service Representative - Auxiliary
Abbotsford City
Abbotsford, BC
04.2024 - Current
- Process registrations for recreation programs, print related materials and reports and make program changes.
- Receive remittances, make change, issue tickets, receipts and reimbursements, balance cash and prepare cash reports and floats.
Receptionist, General Administrator and Chairside Assisting
Valley Dental
03.2023 - Current
- Advertising, marketing, Bookkeeping, administrator and paperwork
- Chairside assisting, preparing consult reports and scheduling patients
- Communicate with patients and educate them on their dental health
- Ordering materials, maintaining stock, processing instruments including sterilization
- Setting up the instruments before surgery according to the required health safety standards.
Supervisor
Celpro Wireless
07.2020 - Current
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Creates successful work schedules for each team member to maintain deadlines and fully staffed shifts
- Maintain inventory, order required materials, handle cash transactions.
Crew Member
McDonald's Whatcom Rd
02.2019 - 09.2022
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, payments, and accurately operated cash register to process customer payments
- Worked front counters, drive-thru and other areas
- Kept food preparation area, equipment, and utensils clean and sanitary.
Peer Tutor
University of Fraser Valley
09.2020 - 01.2021
- Documented and communicated student progress on course goals to identify areas in need of improvement
- Implemented innovative resources such as videos, metaphors, and real-life scenarios to illustrate course concepts and engage students
- Maintained lesson flexibility to adapt to student progress and information
- Did one-on-one sessions as well as group session depending on students requirements.
Maths Instructor
Mathnasium Learning Center
02.2020 - 05.2020
- Taught students till grade 10
- Offered additional support to students who struggled with mathematical concepts
- Incorporate educational technology and tools to enhance the learning experience
- Developed assessments to evaluate student's understanding of mathematical concepts and provided constructive feedback.
Education
Diploma - Computer Information Systems
University of The Fraser Valley
Abbotsford, BC01.2021
Skills
- Data Collection
- Priority Management
- Resolving Complaints
- Safe Work Methods
- Guest Satisfaction
- Retail Effectiveness
- Microsoft Office
- Leadership Skills
- Negotiation
- Administration and Reporting
- Effective Communication
- Computer Information Systems
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative - Auxiliary
Abbotsford City
04.2024 - Current
Receptionist, General Administrator and Chairside Assisting
Valley Dental
03.2023 - Current
Peer Tutor
University of Fraser Valley
09.2020 - 01.2021
Supervisor
Celpro Wireless
07.2020 - Current
Maths Instructor
Mathnasium Learning Center
02.2020 - 05.2020
Crew Member
McDonald's Whatcom Rd
02.2019 - 09.2022
Diploma - Computer Information Systems
University of The Fraser Valley