NITHYA JAYAN
Toronto,ON
Summary
I am a successful human resource candidate with expertise in Customer Service field bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service / Team Member
Tim Hortons
06.2022 - Current
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
Customer Relationship Consultant
Elizabeth International
02.2021 - 03.2022
- Create a candidate personal for each open position
- Conduct confidential interviews and trainings to candidates
- Research and develop recruiting leads
- Present shortlisted candidates.
Customer Service Officer
Axis Bank Ltd.
07.2019 - 01.2021
- Service
- Fixing appointments and converting leads
- Carrying out the operational work such as tallying, spreadsheets, RTGS, NEFT etc.
- Created organizational structures to improve accounting and finance functions.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Education
Post-Degree Certificate - Human Resources Management
Niagara College Toronto
Toronto02.2023
Post-Degree Certificate - Tourism And Travel Management
M G University, Teresa's College
India03.2019
Bachelor - French With Communicative English
M G University, St. Teresa's College
India03.2017
12th -
Bhavans Adarsha Vidyalaya
India04.2014
Skills
- Excellent Communication & Time management skill
- Training, Presentation and developmental skills
- Decision making and negotiation skills
- Optimistic and positive can-do attitude
- Good listening and customer handling skill
- Applicant Screening
- Human Resource Information System (HRIS)
- Recruitment and Selection
- Document Management & Orienting New Employees
- Microsoft Office
Timeline
Customer Service / Team Member
Tim Hortons
06.2022 - Current
Customer Relationship Consultant
Elizabeth International
02.2021 - 03.2022
Customer Service Officer
Axis Bank Ltd.
07.2019 - 01.2021
Post-Degree Certificate - Human Resources Management
Niagara College Toronto
Post-Degree Certificate - Tourism And Travel Management
M G University, Teresa's College
Bachelor - French With Communicative English
M G University, St. Teresa's College
12th -
Bhavans Adarsha Vidyalaya
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