Summary
Overview
Work History
Education
Skills
Timeline
Generic

NITHYA JAYAN

Toronto,ON

Summary

I am a successful human resource candidate with expertise in Customer Service field bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service / Team Member

Tim Hortons
06.2022 - Current
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.

Customer Relationship Consultant

Elizabeth International
02.2021 - 03.2022
  • Create a candidate personal for each open position
  • Conduct confidential interviews and trainings to candidates
  • Research and develop recruiting leads
  • Present shortlisted candidates.

Customer Service Officer

Axis Bank Ltd.
07.2019 - 01.2021
  • Service
  • Fixing appointments and converting leads
  • Carrying out the operational work such as tallying, spreadsheets, RTGS, NEFT etc.
  • Created organizational structures to improve accounting and finance functions.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.

Education

Post-Degree Certificate - Human Resources Management

Niagara College Toronto
Toronto
02.2023

Post-Degree Certificate - Tourism And Travel Management

M G University, Teresa's College
India
03.2019

Bachelor - French With Communicative English

M G University, St. Teresa's College
India
03.2017

12th -

Bhavans Adarsha Vidyalaya
India
04.2014

Skills

  • Excellent Communication & Time management skill
  • Training, Presentation and developmental skills
  • Decision making and negotiation skills
  • Optimistic and positive can-do attitude
  • Good listening and customer handling skill
  • Applicant Screening
  • Human Resource Information System (HRIS)
  • Recruitment and Selection
  • Document Management & Orienting New Employees
  • Microsoft Office

Timeline

Customer Service / Team Member

Tim Hortons
06.2022 - Current

Customer Relationship Consultant

Elizabeth International
02.2021 - 03.2022

Customer Service Officer

Axis Bank Ltd.
07.2019 - 01.2021

Post-Degree Certificate - Human Resources Management

Niagara College Toronto

Post-Degree Certificate - Tourism And Travel Management

M G University, Teresa's College

Bachelor - French With Communicative English

M G University, St. Teresa's College

12th -

Bhavans Adarsha Vidyalaya
NITHYA JAYAN