Nithya Murugan

As a database developer was involved in the following:

• Understanding the client Project Change Requests requirements and prepared
• Detailed understanding document and Impact analysis document
• Managing Delivery Schedules, Handling the CR's [Change request] and IR's[incident report] and fixing the defects
• Creation of simple DB queries, running pre-defined scripts
Co-ordinates the PLSQL source code deployment with source control team for system and UAT testing teams
• Performing the root cause analysis and providing the solutions

• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Actively monitoring the IOT devices over cloud infrastructure
• Handling the device software updates and generating device watch reports
• Coordinating the field engineers and instructing them the device recovery steps
• Writing Oracle queries for BI team to generate the reconciliation and metrics reports
• Coordinates the PLSQL source code deployment with source control team for system and UAT testing teams
• Extensively used Ref cursor, Bulk collect, PL/SQL Collections
• Automating the device recovery and IOT software version upgrade.