SIVANITHY RAJMOHAN
Toronto,ON
Summary
Dynamic aviation and operations professional with nearly 15 years of experience at United Airlines, bringing extensive expertise in frontline customer service, lounge operations, ground flight operations, and ground operations administration. Proven experience supporting station operations, managing administrative functions, coordinating staffing activities, and ensuring operational compliance in fast-paced airport environments.
Skilled in coordination, schedule , operational reporting, onboarding support, and maintaining compliance with company and airport regulations. Experienced in streamlining administrative processes, supporting cross-functional teams, monitoring operational performance, and resolving day-to-day operational challenges efficiently and professionally.
Recognized for strong leadership, communication, and organizational abilities with a demonstrated capacity to build positive working relationships across departments and support large scale operational needs. Proficient in Microsoft Excel, flight information systems, reporting management, auditing processes, and training support. Adept at managing multiple priorities, facilitating collaboration, and adapting quickly within evolving operational environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ground Operation Adminisrtration Assistant
Alliance Ground International-United Airlines
03.2026 - Current
- Overseeing and coordinating office administrative procedures, Perform clerical duties, including data entry, filing, copying, and scanning.
- Managing calendars, schedule meetings, and coordinate appointments for staff and leadership.
- Processing customer invoices using accounting software for accuracy.
- Assisting in resolving invoicing discrepancies with clients and vendors.
- Responding to emails in a professional manner. Assisting in organizing meetings, including preparing agendas, coordinating materials, and taking minutes. Maintaining organized records of office files, documents, and other important information.
- Ensure data accuracy and confidentiality when handling sensitive materials. Completing paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required.
- Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
- Complete all training when required by company, airport governing authority, or customer when required.
- Support the creation and maintenance of databases, spreadsheets, and tracking systems.
- Serve as the primary point of contact for internal and external inquiries.
- Prepare and edit documents, reports, presentations, and correspondence.
- Order office supplies and maintain inventory, ensuring the office remains organized and well-stocked.
- Processing invoices and sent airline reports to ensure timely financial tracking.
- Conducting analyses of administrative operations to address operational needs and enhance planning.
- Administrating policies related to record release under government access and privacy legislation.
- Assisting budget preparation while maintaining inventory and financial controls.
- Preparing periodic reports, manuals, and correspondence based on assembled data.
Ground Operations Agent
Alliance Ground International, Toronto-United Airlines
Toronto Canada, ON
06.2024 - Current
- Coordinated aircraft ground services to ensure timely departures.
- Assisted in loading and unloading baggage with attention to safety.
- Communicated with flight crews to confirm operational requirements.
- Monitored ground equipment for functionality and safety compliance.
- Collaborated with team members to streamline operational workflows.
- Maintained accurate records of ground Operations activities daily.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Conducted pre-flight checks of aircraft and ensured all safety protocols were met.
- Communicated effectively with airline dispatchers regarding delay information or weather updates affecting scheduled departures and arrivals.
Passenger Service Specialist
Alliance Ground International-United Airlines
Toronto, ON
02.2022 - 06.2024
- Providing Developed and implemented specialized procedures for customer service operations.
- Assisting customers with itinerary changes, and flight reservations, and providing information about customer loyalty programs using,Shares,Aero,Jet and other Systems.
- Handling a varied workload Explaining processes in a clear, friendly manner Presenting a smart, professional appearance at all times
- Handling Bags Providing service to Board the Flight on time, making Announcements, assisting with boarding the flight and security, and coordinating with Crew Members' cabin services for each flight
- Working with a Dedicated Team Providing service for Premium Service Customers at the Lounge to ensure their needs are met
- Responding to customers’ Needs and providing flight policy and service information
- Handling confidential information, Problem solving using initiative Putting customers at ease in a stressful situation
- Keeping the Policies up to date and providing Government Official Guidelines to the Customers and meetings and making sure we follow the Regulations of Daily Changes Due to the Current Situation
- Following the key guidelines of the travel safety requirement of Each Destination
- Keeping a close eye on security concerns and adhere to all related requirements
- Offering excellent care to people with special needs, unaccompanied children, nervous passengers to help improve overall customer satisfaction
- Coordinating with vendors regarding flight support services
- Facilitate communication between various personnel
- Taking care of Star Alliance Passengers at the lounge.
Passenger Service Agent & Lounge Agent
UNITED AIRLINES -LONDON HEATHROW-UK
03.2013 - 02.2022
- Greeted passengers and assisted with their inquiries.
- Verified identification of passengers for security purposes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Processed ticket refunds for cancelled or delayed flights.
- Working along with United Polaris Lounge staff to provide Excellent Customer service to Star Alliance Customers.
- Ensured all safety protocols were followed during the check-in process.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Provided customer service support to guests, including responding to inquiries and resolving complaints.
- Processed payments for purchases made at the lounge using cash registers or POS systems.
- Greeted customers and provided information about services offered by the lounge.
Airport Customer Service Agent
I Sec UK Ltd | London Heathrow UK
London, UK
03.2011 - 03.2013
- Verified passenger departure documentation
- Facilitated in designating seat assignments
- Help with On-Screen Check-in
- Check Travel Documents (Passports, Boarding Passes, Visas
- Managing queues and guiding the passengers.
Education
Diploma of Higher Education in TRAVEL AND TOURISM - Tourism – Services Management
Seneca College of Applied Arts And Technology
12-2023
NVQ Level 3 in ACCOUNTING -
City and Guild
01-2004
NVQ Level 3 in ACCOUNTING -
Kaplan
01-2004
Accounting Assistant
ACCA The Association of Chartered Certified AC
KAPLAN UK01-2001
Skills
- Microsoft office
- Microsoft Excel
- Microsoft Word
- Volare/Aero a Jet Shares Bart Bolt ACDM
- Smartsuites
- AO Metrics, Chargerback
- Communication skills
- Security compliance
- Flight information systems
- Reservation management
- Conflict resolution
- Attention to detail
- AO Metrics,
- Chargerback
- Relationship Building
- Sabre Software
- Customer Reservations
- Team Leadership
- Decision-Making
- Strong interpersonal skills
- Critical Thinking
- Operational efficiency
- Process documentation
- Flight records management
Certification
UNITED AIRLINES FIVE YEARS CUSTOMER SERVICE ACHIEVEMENT
DIPLOMA-TRAVEL AND TOURISM MANAGEMENT
CLIA
TICO
SAGE 50
ACCA PART QUALIFIED
AIR CANADA EXPERT CERTIFICATE
AIROPLAN EXPERT CERTIFICATE PROGRAM
FEATURED DESTINATION
AMADEUS
SABRE
DIPLOMA-TRAVEL AND TOURISM MANAGEMENT
CLIA
TICO
SAGE 50
ACCA PART QUALIFIED
AIR CANADA EXPERT CERTIFICATE
AIROPLAN EXPERT CERTIFICATE PROGRAM
FEATURED DESTINATION
AMADEUS
SABRE
Languages
ENGLISH
Full Professional
TAMIL
Full Professional
SINHALESE
Limited
Timeline
Ground Operation Adminisrtration Assistant
Alliance Ground International-United Airlines
03.2026 - Current
Ground Operations Agent
Alliance Ground International, Toronto-United Airlines
06.2024 - Current
Passenger Service Specialist
Alliance Ground International-United Airlines
02.2022 - 06.2024
Passenger Service Agent & Lounge Agent
UNITED AIRLINES -LONDON HEATHROW-UK
03.2013 - 02.2022
Airport Customer Service Agent
I Sec UK Ltd | London Heathrow UK
03.2011 - 03.2013
Diploma of Higher Education in TRAVEL AND TOURISM - Tourism – Services Management
Seneca College of Applied Arts And Technology
NVQ Level 3 in ACCOUNTING -
City and Guild
NVQ Level 3 in ACCOUNTING -
Kaplan
Accounting Assistant
ACCA The Association of Chartered Certified AC