Nithushan Balasegaran
Markham,ON
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Team Manager
TD Canada Trust
08.2021 - Current
- Led employee relations through effective communication, coaching, training and development.
- Trained and mentored newly hired specialists with the goal of improving their compliance, sales targets, customer service, and moving them to a higher quartile week over week through action plans and call evaluations
- Analyzed open orders, backlog and data to provide teams with insights generated from following systems, jira, tableau and confluence.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Recommended new software tools and enhancements to improve fraud detection, prevention and reporting efforts.
- Mapped current business and operational processes and recommended areas for improvement.
Digital Business Analyst
TD Canada Trust
02.2019 - 08.2021
- Analyze, resolve, and provide needs-based recommendations to customers regarding concerns on personal/business accounts driving TD's services to the client base
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Achieve a high level of success by understanding client needs relating to TD web and mobile platforms
- Provided Legendary customer service in an inbound environment through various software such as Gateway, HOST, PEGA, Certapay, Visa Online, Interac CSP and more
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Customer Service Specialist
TD Canada Trust
03.2018 - 02.2019
- Processed personal and business account transactions maintaining client confidentiality and security.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Evaluated client financial positions and identified most appropriate banking products.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Education
Financial Planning - Canadian Securities
Canadian Securities Institute
Toronto, ON12.2022
Graduate Certificate - Financial Planning
Seneca College
Toronto, ON 12.2022
Management Diploma - Business Administration, Management
Seneca College
Toronto, ON04.2018
Skills
- Risk Management
- Leadership
- Teamwork and Collaboration
- Analytical Thinking
- Audit Coordination
- Transaction Monitoring
Timeline
Team Manager
TD Canada Trust
08.2021 - Current
Digital Business Analyst
TD Canada Trust
02.2019 - 08.2021
Customer Service Specialist
TD Canada Trust
03.2018 - 02.2019
Financial Planning - Canadian Securities
Canadian Securities Institute
Graduate Certificate - Financial Planning
Seneca College
Management Diploma - Business Administration, Management
Seneca College
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