Nithneen Reddy Middela
Surrey
Summary
My primary objective is to keep improving my technical abilities and help my team succeed using influential contributions. To use creative ideas to increase operational efficiency and protect corporate data, I want to concentrate on cybersecurity and cloud computing. I want to assume leadership responsibilities in the following years so that I may steer strategic projects that match the company's aims and mentor younger colleagues. Through constant study and networking, I am also dedicated to keeping current with the newest industry developments, assuring that I will always greatly benefit my team and the larger IT community. In the end, I want to have a rewarding job that strikes a mix between professional development and an excellent work-life balance.
Experienced in technical support for healthcare equipment and market analysis. Led digitalization and e-invoicing initiatives, contributing to eco-friendly solutions and efficient service management.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist
Softvent Services Pvt. Ltd.
09.2020 - 04.2022
- Provided technical support for healthcare equipment, ensuring proper setup, functionality, and maintenance
- Addressed customer inquiries with prompt, personalized solutions
- Coordinated with internal teams for efficient management of requests, including scheduling service appointments and follow-ups
- Diagnosed and resolved technical issues using established tools and processes, maintaining accurate data entry across systems
Digitalization and E-Invoicing Specialist
Sri Sai Leela Electrical Projects
04.2019 - 06.2019
- Lead initiatives aligning with 'digital India' and 'JAM' trends
- Drive paperless office transitions, focusing on digitizing retailer invoices and leveraging smartphone penetration for eco-friendly solutions
- Researching challenges, strategies, and benefits of e-invoicing enhances existing literature in this dynamic field
Education
Masters of Business Administration -
University Canada West
Vancouver, British Columbia06.2023
Skills
- Technical Troubleshooting
- Remote IT Implementation
- Remote Support
- Incident Management
Timeline
Technical Support Specialist
Softvent Services Pvt. Ltd.
09.2020 - 04.2022
Digitalization and E-Invoicing Specialist
Sri Sai Leela Electrical Projects
04.2019 - 06.2019
Masters of Business Administration -
University Canada West
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