Nithina Antony
Toronto
Summary
Personable and motivated with passion for financial services, bringing strong analytical and problem-solving skills. Possesses knowledge of financial products and services, complemented by proficiency in customer relations and account management. Dedicated to delivering exceptional service and driving financial success for clients.
Overview
4
4
years of professional experience
Work History
Financial Services Representative
Cash Money
12.2023 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Handled inbound and outbound call operations, and led the execution of targeted call campaigns.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Conducted internal audits to ensure compliance with company policies, industry standards, and regulatory requirements.
- Experience in initiating, processing, and managing payday loans, lines of credit, and auto equity loans from application through to approval or denial.
- Handling collections, negotiating payment plans with clients, and ensuring the recovery of loan amounts.
- Processed both domestic and international money transfers using Western Union’s services, ensuring accuracy in amounts, recipient details and following compliance.
- Identified cross-selling opportunities by reviewing client profiles, financial goals, and transaction history, leading to increased customer engagement and retention.
- Set up appointments with interested customers according to schedule availability.
Cashier
AUTHENTIC GREEK MEDITERRANEAN
01.2022 - 12.2023
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing duties such as counting money, balancing registers and reconciling discrepancies
- Tracked inventory levels accurately to ensure adequate stock is available for sale
- Operated the POS system efficiently to ensure accurate transactions
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records
- Provided efficient and courteous service to customers
Area Sales Representative
STAPLES
10.2022 - 12.2022
- Resolved customer service issues in a professional manner while building strong customer relationships
- Worked with management teams to develop annual sales plans, goals, and targets
- Monitored sales performance and adjusted merchandise displays accordingly
- Managed inventory levels and stock replenishment to ensure sufficient supply of merchandise
- Implemented store layout changes, including the addition of new fixtures
- Analyzed inventory to identify excess, slow-moving and obsolete inventory
Merchandiser
WINDAR MERCHANDISING INC
01.2021 - 12.2022
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations
- Handled all aspects of product merchandising for assigned accounts
- Demonstrated products to customers and provided them with information on product features and benefits
- Monitored inventory levels and restocked shelves as needed
- Ensured that products were properly priced and displayed
- Training new employees
Education
Post-Graduate Certificate - Global Business Management
Centennial College
Scarborough , Ontario Bachelor of Commerce - Taxation
Kerala University
India, KeralaSkills
- Customer Service
- Problem-solving abilities
- Team building
- Time management abilities
- Cross selling
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Financial Services Representative
Cash Money
12.2023 - Current
Area Sales Representative
STAPLES
10.2022 - 12.2022
Cashier
AUTHENTIC GREEK MEDITERRANEAN
01.2022 - 12.2023
Merchandiser
WINDAR MERCHANDISING INC
01.2021 - 12.2022
Post-Graduate Certificate - Global Business Management
Centennial College
Bachelor of Commerce - Taxation
Kerala University
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