Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Nithila Balasubramanian

Nithila Balasubramanian

Toronto

Summary

Experienced PMP Certified Business System Analyst with 9+ years of experience in various domains ranging from Banking, Finance, and Healthcare in the field of Business Intelligence and Process Management. Hands-on experience in end-to-end data migration projects, particularly focused on Salesforce and nCino platforms. Experienced in streamlining and reengineering existing business processes, as well as implementing change management. Worked on multiple projects following Agile and Waterfall methodologies with excellent client management. Well-acquainted with working on technologies that include data analysis, data migration, business analysis, process improvements, continuous improvement, project management, quality assurance, and business process mapping.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Sr. Business Systems Analyst

Toronto-Dominion Bank
08.2023 - Current

Data Migration:

Project involves migrating the data from Carma Credit (Legacy system) to cloud based nCino platform build on Salesforce platform. Focused on end-to-end requirements gathering, field-level mapping, data profiling, and defect resolution to ensure successful data migration. Successfully migrated around 22k Credit Applications from legacy to nCino platform.

Key Responsible Areas:

  • Analyzed the Salesforce nCino platform to understand the Objects, fields and metadata.
  • Collaborated with business stakeholders to gather and document field level mapping and transformation requirements to map the data from Carma credit to BBHUB.
  • Conducted detailed data profiling on source systems to identify data quality issues, anomalies to ensure successful migration of data.
  • Reviewed the Data Dictionary on regular basis to identify any newly added fields or modified fields and ensured proper documentation of requirements and impact analysis.
  • Created and maintained the Source to Target Mapping Requirement documentation for data migration.
  • Participated in Agile ceremonies including sprint planning, backlog grooming, and retrospectives to align development efforts with business goals.
  • Authored clear and concise user stories with defined acceptance criteria to capture business requirements and ensure alignment with agile development practices.
  • Investigated and analyzed the Root cause for all the STM rejects and load rejects after each Mock Runs. Coordinated with business stakeholders to determine the fix for the rejects identified.
  • Participated in Business User Validation Testing after each Mock Runs and during the Go-Live.
  • Facilitated the BUV process by coordinating user access, supporting validation activities, and ensuring defects were properly logged, tracked, and resolved.
  • Contributed to Go-Live planning and execution, ensuring a successful migration.
  • Led warranty support efforts post Go-Live by attending daily meetings with business stakeholders, coordinating with the team, and ensuring timely resolution of logged defects.

Senior Business System Analyst

Tata Consultancy Services
06.2018 - 12.2021
  • SLT Automation: Automation Project for implementing SLT (Service Level Target) for ETL jobs to reduce manual monitoring effort by 75%
  • CPV Tool: Enhancements of ETL components in the existing Continuous Process Verification (CPV) system which stores the manufacturing process data
  • The data will be pulled from multiple sources and stored in a common data warehouse
  • Reengineering various ETL components and tuning queries based on the needs
  • Cloud Migration project: An application enhancement project using Informatica PowerCenter as the preferred ETL tool and moved the solution to the cloud, thus saving the client partners $10 million annually
  • Supervised designs and implementations of an average of 10 complex ETL jobs and data models per year using AGILE methodology and devised constant enhancements to achieve zero defects
  • Implemented effective requirements planning and requirements elicitation strategies, ensuring clear communication and alignment between stakeholders, resulting in the successful delivery of high-quality software solutions
  • Includes driving enhancements, change management, migration programs for vendor empanelment, end-to-end product delivery, and day-two operations
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Identified, troubleshot, and corrected bugs in mappings and workflows
  • Monitored the development of mappings, workflows, and tasks using Informatica
  • Created data mapping specifications documents
  • Utilized advanced data layer mapping techniques to seamlessly integrate diverse data sources, optimizing data retrieval and analysis processes, and enabling data-driven decision-making within the organization
  • Leveraged comprehensive system analysis, meticulous document analysis, and rapid prototyping methodologies to successfully identify business requirements, streamline processes, and deliver innovative solutions that exceeded client expectations
  • Developed SQL queries independently, including complex joins from various databases and systems, and compare against the data warehouse
  • Worked in a team that has DevOps Culture involving development and ongoing support for production
  • Demonstrated expertise in data warehousing and seamless data integration, leveraging cutting-edge technologies to consolidate and harmonize disparate data sources
  • Discussed with relevant stakeholders for requirements and work on Research Analysis

Business System Analyst

Tata Consultancy Services
07.2015 - 05.2018
  • Enterprise Data Warehouse: The project aimed at building a new Data Warehouse System with Unified data from all the available Source systems to enable a single-point reporting layer for business users
  • My role was to gather and analyze the requirements of the business, assist the team in building the ETL components by providing a mapping sheet, building a reporting layer for the business to extract Reports
  • The projects using a combination of Waterfall and Agile (SCRUM) methodology led to an increase of CSI by 64%, directly proportional to incremental revenue of 47%
  • Involved in entire product life cycle (SDLC) from conceiving ideas into requirements, Data analysis/ design to managing delivery solutions, implementation and following up support on user feedbacks autonomously
  • Work on Data Modeling/Mapping, workflow configurations, Data reconciling & Data Quality/Accuracy check using SQL queries
  • Organized Scrum Ceremonies namely daily scrum meeting, sprint planning, sprint and backlog grooming, retrospective, sprint review
  • Experience in creating IT Business cases, coordinated with Project manager to perform Cost benefit analysis and Work breakdown structure, GAP Analysis and Process flow Mapping
  • Collaborated and conducted JAR/JAD sessions with different teams, product owners, management, and technical personnel to clarify business issues identify problems and suggest changes/solutions
  • Conducted Artifacts like User Stories meeting 'The Definition of Ready' and Use cases, Business Requirement Documents (BRD), Systems Requirements Document (SRD) and created Unified Modelling Language (UML) diagrams like Workflow diagrams, Use case diagrams, Activity diagrams, Sequence diagrams, Business context diagram, User Story Mapping and Mind-mapping using Visio and Lucid-chart
  • Work with Quality Assurance QA teams to prepare test cases like BDD test scenarios and performed User acceptance UAT/Functional testing, regression testing, and periodic Demo for business users before every release cycle
  • Documented user stories in JIRA based on change requirements from business
  • Led Daily Scrum Stand-up meetings and participated in Sprint Reviews and Sprint Retrospective meetings

Reporting Analyst

Tata Consultancy Services
07.2014 - 06.2015
  • Worked extensively in SAP Business Web Intelligence Tool for modifying Dashboards based on Business Requirements
  • Worked extensively with SQL queries for extracting data from the data warehouse
  • Worked on reporting enhancements and Change Requests
  • Understood Client Business Processes, and requirements and implemented in system
  • Created documentation required for resolving issues and demonstration of Tools
  • Developed processes to automate 10 reporting processes, resulting in 50% decrease in overtime hours

Education

Post Graduate Diploma - Project Management - Information Technology

Seneca College of Applied Arts And Technology
09.2022 - 04.2023

Post Graduate Diploma - Business Analytics

Seneca College of Applied Arts And Technology
North York, ON
01.2022 - 08.2022

Bachelor of Engineering - Computer Science

Anna University
08.2010 - 05.2014

Skills

Tools: Informatica, Salesforce, nCino Tableau, PowerBI, Cognos, QlikSense, SSRS, SSIS, SAP BI Web Intelligence, MS Office, MS Visio, LucidChart, Jira, Confluence, MS SharePoint, Control-M, Tidal, ServiceNow, IBM DataStage, MS Project, IBM Netezza

Database:Oracle SQL, MSSQL, MS ACCESS, Teradata

Programming Language: Python, SQL, Unix, SAS

Methodologies: Water - Agile(Hybrid), Waterfall, Agile, Scrum

Accomplishments

  • Awarded as "Key Contributor" in the field of Data engineering and science for consistent focus and high reliability from the client.
  • Acquired "Innovation Pride Award" from Tata Consultancy Services

Certification

Project Management Professional (PMP)

Timeline

Sr. Business Systems Analyst

Toronto-Dominion Bank
08.2023 - Current

Post Graduate Diploma - Project Management - Information Technology

Seneca College of Applied Arts And Technology
09.2022 - 04.2023

Post Graduate Diploma - Business Analytics

Seneca College of Applied Arts And Technology
01.2022 - 08.2022

Project Management Professional (PMP)

10-2019

Senior Business System Analyst

Tata Consultancy Services
06.2018 - 12.2021

Business System Analyst

Tata Consultancy Services
07.2015 - 05.2018

Reporting Analyst

Tata Consultancy Services
07.2014 - 06.2015

Bachelor of Engineering - Computer Science

Anna University
08.2010 - 05.2014
Nithila Balasubramanian