Nitheena Helen Christy Dhinakaran

Client: Consumer Goods/Man log Operations

• I was responsible for project-related operational activities most of which was Billing and invoicing.
• Maintained a positive work environment in updating dashboard and reserves updates for the management team to be on track.
• Collaborated closely with the finance/HR teams on resource allocations and releases within the project on a timely manner.
• Answered telephone or online requests to meet productivity goals. Co-ordination with onsite teams on project updates/escalations and requirements.
• Maintained and updated process tools for new project/contract creations and amendments.
• Organized client visits. Cultivated and strengthened lasting client relationships by strong issue resolutions.

Client: Blockbuster stores/Farmers Insurance

• Answered telephone calls and provided technical assistance for the employees at the store when they encounter problems. Handled about 30 calls per day from customers.
• Involved in setting up network design/software updates for new stores.
• Served as a subject matter expert for process-related inquiries and as an escalation lead in providing assistance and guidance to the team members when needed.
• Identified areas for improvement, involved in quality check of the team performance and providing feedback for growth, learning and training.
• Streamlined communications within the team, leading to better project coordination and timely completion of tasks.

Client: Net gear Network products.

• Answered inbound phone calls from US customers and provided technical assistance for setting up network devices.
• Skilled in customer handling. Able to provide solutions when customers called in with problems. Provided excellent customer service by efficiently resolving problems and responding to inquiries.
• Served as a point of contact for escalated issues. Provided regular training sessions for the team on new product developments and design. Helped the team to grow and learn as new changes came into place.
• I have managed high volume call queues about 30 calls per day to ensure timely customer assistance aimed at improving service quality.
• Self-motivated, with a strong sense of personal responsibility. I am skilled at working independently and collaboratively as a team.
• Quick to learn and adapt to new situations. I have good communication skills both verbal and written.