Summary
Overview
Work History
Education
Skills
Leadership And Volunteer Experience
Languages
References
Timeline
Generic

Nitharshy Savundaranayagam

Toronto,ON

Summary

Dynamic professional with extensive experience in retail and customer service, notably as a Manager in Training at Forever 21. Proven ability to lead teams, optimize operations, and enhance customer satisfaction. Proficient in Salesforce and adept at fostering a collaborative environment, driving sales growth, and resolving complex issues effectively.

Overview

6
6
years of professional experience

Work History

Manager in Training Supervisor

Forever 21
Promenade Mall, Canada
01.2025 - Current
  • Oversee daily store operations, including opening and closing procedures, staff scheduling, and delegation of tasks to ensure a smooth workflow.
  • Supervise, mentor, and motivate a team of sales associates to achieve individual and store sales goals, while maintaining high standards of customer service.
  • Perform cash management duties, including till reconciliation, safe deposits, and handling high-volume transactions with speed and accuracy.
  • Resolve escalated customer concerns promptly and professionally, turning negative experiences into positive outcomes.
  • Oversee merchandise flow, including receiving, unpacking, processing, and replenishing stock to the sales floor, while maintaining brand presentation guidelines.
  • Assist in training new team members on company policies, sales techniques, and operational procedures to ensure consistent performance.

Receptionist

Morningside Walk-In Clinic
Scarborough, Canada
01.2024 - 12.2024
  • Open and close the clinic independently, managing daily operations efficiently.
  • Handle billing for WSIB and third-party insurance providers, and prepare and send invoices.
  • Perform basic lab preparations (e.g., urine tests), and manage multiple waiting rooms.
  • Utilize Juno and Clinicaid software for scheduling, patient intake, and billing.
  • Provide responsive patient service, addressing inquiries, and coordinating appointments.

Call Center Sales Supervisor

1-800-GOT-JUNK
Toronto, Canada
06.2021 - 11.2023
  • Handled inbound customer calls, scheduled appointments, and updated records in Salesforce.
  • Trained and supervised new employees, ensuring adherence to company standards.
  • Led team-building activities to boost morale and performance.
  • Mastered Genesys Cloud software to deliver efficient, customer-focused service.
  • Facilitated weekly Zoom meetings to align with organizational goals and updates.

Service Clerk

Subway
Pickering, Canada
10.2019 - 05.2021
  • Processed customer payments using POS systems, handling cash, and multiple payment methods.
  • Worked in a high-paced environment, independently, and collaboratively.
  • Managed closing duties, cleaning, and fulfilling in-person and third-party delivery orders.
  • Followed food safety and COVID-19 sanitization protocols.

Education

Advanced Diploma - Architectural Technology

George Brown College
Toronto, ON
09.2025

Skills

  • Microsoft Office
  • Zoom
  • Google Drive
  • Genesys Cloud
  • Salesforce
  • AutoCAD
  • SketchUp
  • Revit
  • Photoshop
  • Juno
  • Clinicaid

Leadership And Volunteer Experience

Co-Founder, Our Voices Out Loud (OVOL), 05/16, 06/20, Co-founded and led a youth-led initiative focused on anti-bullying advocacy., Partnered with organizations to deliver workshops in schools and community programs., Fostered leadership skills in youth by modeling positive behaviors and encouraging active participation.

Languages

English
Native/ Bilingual
Tamil
Native/ Bilingual

References

References available upon request.

Timeline

Manager in Training Supervisor

Forever 21
01.2025 - Current

Receptionist

Morningside Walk-In Clinic
01.2024 - 12.2024

Call Center Sales Supervisor

1-800-GOT-JUNK
06.2021 - 11.2023

Service Clerk

Subway
10.2019 - 05.2021

Advanced Diploma - Architectural Technology

George Brown College

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Nitharshy Savundaranayagam