Nitharshan Siva
Ajax,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
After-School Tutor
Self Employed
01.2023 - Current
- Enhanced student comprehension by incorporating interactive activities and personalized attention.
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Supported students with helpful study habits and exam strategies.
Dispatcher
DIMO
05.2020 - 12.2022
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Answered phone calls and responded to customer emails.
Customer Service Representative
Avis Budget Group
09.2017 - 03.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Education
BBA - Business Administration
Trent University
Oshawa, ON01.2024
Skills
- Supervision and leadership
- Accounts Payable and Accounts Receivable
- Financial Planning
- Customer Relationship Development
- Microsoft Office 365
- Business Operations Analysis
- Problem-Solving Ability
- Attention to Detail
- Social Perceptiveness
- Organization and Time Management
- Incident dashboard technologies
- Effective Communication
Accomplishments
Bachelor of Business Administration Degree (Honours)
IBM AI Foundations For Business (Specialization)
Fintech: Foundations & Applications of Financial Technology (Specialization)
Additional Information
CAPSTONE PROJECT
SWOT Analysis of Uber, Lyft, and SkipTheDishes My role in the project included the following:
- Researching and analyzing data on the companies
- Contributing to the creation of the SWOT analysis framework.
- Presenting our findings to the team and class.
- This project required strong analytical skills, attention to detail, and effective communication with team members.
DIGITAL WORLD PROJECT
- Using Scratch to create a game, an educational programming language, as part of an individual project. The game aimed to navigate to choose the correct answer using an option. https://scratch.mit.edu/projects/267775938/
COMPUTER FORENSICS
- By performing discussions with groups, I learned advanced cyber threat intelligence and I created a group project named "Malware Forensics"
RETAIL MARKETING PROJECT
- Created a group project, 'Akin to a living entity, Darwin's concept of evolution using retail Market strategy to the 'living' nature of retailing. My role was to explain and present the Darwin theory.
Affiliations
- Pursuing Google certificate in Online Marketing and LinkedIn Product Development.
- Engaged in beginner-level coding courses for foundational programming skills.
- Committed to ongoing self-directed learning for industry trends and technologies.
Certification
- Excel learning
- Google Cybersecurity
- IBM AI Foundations For Business
- Foundations & Applications of Financial Technology
- Google Ads - Measurement Certification
Languages
English
Tamil
Timeline
After-School Tutor
Self Employed
01.2023 - Current
Dispatcher
DIMO
05.2020 - 12.2022
Customer Service Representative
Avis Budget Group
09.2017 - 03.2018
BBA - Business Administration
Trent University
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