NITHAN FITAMO
Toronto,ON
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of manu to make recommendations.
Hardworking employee with customer service, multitasking, and time management obilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Junior Loan Officer
Berhan Bank
01.2022 - Current
- Processed loan applications and analyzed financial data to determine applicants' creditworthiness
- Maintained detailed records of loan applications, ensuring accuracy and timely updates
- Provided exceptional customer service by addressing inquiries and guiding applicants through the loan process
- Demonstrated strong attention to detail and organizational skills while managing loan portfolios and supporting documentation
- Improved customer experience by effectively addressing inquiries and streamlining loan application processes at Berhan Bank
Sales Officer
LeipET Agro Processing PLC
01.2019 - Current
- Initiated outbound calls to potential customers, promoting company products and services
- Delivered product information clearly and effectively, addressing customer inquiries and concerns
- Organized and maintained customer interaction records, ensuring accurate follow-up and reporting
- Worked collaboratively with sales and marketing teams to implement strategies and improve customer engagement
- Contributed to increased sales and customer satisfaction at LeipET Agro Processing PLC by clearly communicating product benefits and maintaining accurate customer records
Team Member
Burger King
03.2024 - 08.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Reduced wait times for customers by implementing more efficient checkout process.
Server
Mofer Coffee
05.2024 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Sora
07.2023 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
Education
Addis Ababa University, School of Commerce -
Addis Ababa University
Addis Ababa01.2021
Ivey Business School -
Ivey Business School
Addis Ababa01.2019
National Education Assessment and Examination Agency -
National Education Assessment and Examination Agency
Addis Ababa01.2018
Skills
- Verbal communication
- Organizational skills
- Attention to detail
- Analytical skills
- Methodical approach
- Task management
- Team collaboration
- Information management
- Discretion
- Friendly
- Guest engagement
- Dining area maintenance
- Task prioritization
Timeline
Server
Mofer Coffee
05.2024 - 12.2024
Team Member
Burger King
03.2024 - 08.2025
Server
Sora
07.2023 - 10.2023
Junior Loan Officer
Berhan Bank
01.2022 - Current
Sales Officer
LeipET Agro Processing PLC
01.2019 - Current
Addis Ababa University, School of Commerce -
Addis Ababa University
Ivey Business School -
Ivey Business School
National Education Assessment and Examination Agency -
National Education Assessment and Examination Agency
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