Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nitesh Tomar

Sault Ste. Marie,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Husky
08.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Crew Member

McDonald's
02.2022 - 10.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.

Accountant

Aadit Agro Industry
06.2017 - 08.2021
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.

Assistant Teacher

Shri Guru Tegh Bahadur Khalsa College
03.2015 - 05.2016
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Worked with teacher and administrators to enforce school policies and procedures.

Education

Graduate Certificate - Human Resources And Business Management

Algoma University
Sault Ste. Marie, ON
08.2023

Bachelors in Business Communication - Business And Economics

Delhi University
New Delhi
06.2017

Skills

  • Customer Consulting
  • Data Evaluation
  • Call Triaging
  • Shipping Procedures Understanding
  • Research
  • Report Preparation
  • Product Promotion
  • Managing Multiple Tasks
  • Computer Proficiency
  • Critical Thinking
  • POS Systems and Ordering Platforms
  • Quality Control
  • Conflict Resolution
  • Cultural Awareness
  • Staff Training
  • Recordkeeping Strengths

Certification

  • First Aid/CPR Certified
  • actively pursuing Certified Human Resources Professional (CHRP) certification


Timeline

Customer Service Representative

Husky
08.2022 - Current

Crew Member

McDonald's
02.2022 - 10.2022

Accountant

Aadit Agro Industry
06.2017 - 08.2021

Assistant Teacher

Shri Guru Tegh Bahadur Khalsa College
03.2015 - 05.2016

Graduate Certificate - Human Resources And Business Management

Algoma University

Bachelors in Business Communication - Business And Economics

Delhi University
Nitesh Tomar