Summary
Overview
Work History
Education
Skills
Timeline
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NITESH SHARMA

Mississauga

Summary

Strategic and results-oriented Senior Software Development Manager with 20 years of comprehensive IT experience spanning software development, infrastructure management, application support, and cybersecurity. Proven leader with a strong focus on delivering customer-centric, scalable, and innovative technology solutions.

Skilled in end-to-end project execution, leading high-performing teams, and optimizing complex systems to align with strategic business objectives. Adept at blending technical expertise with business acumen to architect and implement creative, impactful solutions for enterprise-level organizations.

Overview

21
21
years of professional experience

Work History

Software Development Manager II

Fiserv Canada
03.2021 - Current
  • Led a 25-member cross-functional team across multiple geographies to deliver scalable, high-performance fintech solutions focused on operational efficiency and customer satisfaction.
  • Delivered a Merchant Acquiring Onboarding Platform for Caribbean clients, accelerating integration and streamlining onboarding.
  • Launched a Real-Time Event Streaming System for client reporting, enabling low-latency data delivery and actionable insights.
  • Designed and implemented RESTful APIs to support seamless integration across internal systems and external clients.
  • Oversaw key Agile ceremonies, improving team velocity and delivery consistency.
  • Partnered with Product, Architecture, and QA to align technology solutions with business objectives.
  • Drove DevOps adoption, including CI/CD automation and comprehensive test coverage.
  • Instilled a culture of engineering excellence, focusing on code quality, peer reviews, and technical debt reduction.
  • Managed team capacity, hiring, and resource planning to support organizational growth.
  • Led root cause analysis efforts to resolve production issues and enhance system stability.
  • Served as a technical advisor to senior leadership, shaping product direction and technology strategy.

Technology Architect

Cognizant Technology Solutions
02.2016 - 02.2021
  • Led sprint planning, reviews, and retrospectives, ensuring continuous improvement in team processes.
  • Stayed current with modern practices, applying best-in-class software development methods to existing technologies.
  • Gathered and analyzed requirements, documented designs, and created detailed implementation plans.
  • Managed the end-to-end project lifecycle, including design, development, testing, and deployment.
  • Coordinated with stakeholders and third parties to ensure successful project delivery.
  • Managed application development, including DB object creation/modification and ongoing system maintenance.
  • Ensured quality and timely delivery through code reviews and adherence to coding standards.
  • Led onsite teams and collaborated with offshore teams using the onsite-offshore model.
  • Reported project status, tracked hours, and analyzed key project metrics to drive efficiency.

Project Manager

Syntel Private Limited
10.2009 - 01.2016
  • Played a key role in the Release Management team, coordinating and managing end-to-end software release cycles to ensure timely, high-quality deployments across development, staging, and production environments
  • Led sprint planning, reviews, and retrospectives to drive continuous improvement in Agile team processes
  • Participated in project development meetings; gathered business requirements from internal stakeholders and external users, and managed scope, scheduling, implementation, defect tracking, and risk mitigation

System Analyst

Steria (India) Ltd
07.2008 - 10.2009

Analyst Programmer

Syntel Private Limited
03.2006 - 07.2008

Software Engineer

Sai Infosystem (I) Pvt. Ltd
10.2004 - 03.2006

Education

B-Level (Master of Computer Application) - Computer Science

National Institute of Electronics & IT
New Delhi
05-2005

Bachelor of Science - Physics, Mathematics

Himachal Pradesh University
Shimla
04-2000

Product Owner/Product Manager -

SAFe®

6 Agilist -

SAFe®

Certified ScrumMaster -

Scrum Alliance

Skills

  • Strong knowledge of Agile methodologies and tools (eg, Atlassian suite – JIRA, Confluence)
  • In-depth understanding of best practices in software development
  • Excellent interpersonal skills – able to establish and maintain strong working relationships
  • Highly organized, with proven ability to multitask effectively in fast-paced environments
  • Adaptable and responsive to changing priorities, with a proactive approach to issue resolution and risk mitigation
  • Strong problem-solving skills and critical thinking capabilities
  • Customer service-oriented, with extensive experience in addressing and resolving constituent issues effectively
  • Proven ability to collaborate across teams to develop and implement tailored solutions
  • Exceptional written, verbal, and presentation communication skills
  • Deep hands-on technical expertise across various technologies and systems

Timeline

Software Development Manager II

Fiserv Canada
03.2021 - Current

Technology Architect

Cognizant Technology Solutions
02.2016 - 02.2021

Project Manager

Syntel Private Limited
10.2009 - 01.2016

System Analyst

Steria (India) Ltd
07.2008 - 10.2009

Analyst Programmer

Syntel Private Limited
03.2006 - 07.2008

Software Engineer

Sai Infosystem (I) Pvt. Ltd
10.2004 - 03.2006

B-Level (Master of Computer Application) - Computer Science

National Institute of Electronics & IT

Bachelor of Science - Physics, Mathematics

Himachal Pradesh University

Product Owner/Product Manager -

SAFe®

6 Agilist -

SAFe®

Certified ScrumMaster -

Scrum Alliance

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NITESH SHARMA