NITESH POOJARI, CCBA
Mississauga,Canada
Summary
Experienced Senior Business Analyst with over 5 years in Telecom, Retail, and Banking domains. Skilled in requirements engineering, stakeholder management, and Agile and Waterfall methodologies. Certified with ECBA and CCBA, adept at driving digital transformation initiatives, process improvement, and UAT. Proven track record of successfully leading cross-functional teams and delivering high-impact projects on time and within budget.
Detail-oriented business analyst with several years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Analyst - Banking Web Development
CIBC
Toronto, Canada
06.2021 - Current
- Collaborated with stakeholders and technical teams to elicit and define functional and non-functional requirements for digital banking solutions and process improvements
- Simplified complex problems by decomposing ambiguous requirements and aligning them with the bank's digital transformation goals
- Produced clear Business Requirements Documents (BRDs), user stories, and use cases utilizing Jira
- Identified integration points with internal and third-party systems using RESTful APIs, SOAP Web Services, and OAuth 2.0, ensuring secure and scalable solutions that enhanced system interoperability
- Created comprehensive process and dashboard data models in Business Process Model and Notation (BPMN 2.0), leveraging Visio and Excel, facilitating better understanding and communication of processes among cross-functional teams
- Optimized data models using SQL and NoSQL within Azure tools for efficient analysis and reporting, resulting in improved data retrieval times and enhanced reporting accuracy
- Designed a microservices architecture for critical banking applications, enabling seamless integration and efficient communication
- Documented system workflows, data models, and interface specifications using BPMN 2.0 and OpenAPI (Swagger) for RESTful APIs and XML/JSON for SOAP services, ensuring clarity for both technical and non-technical stakeholders
- Collaborated closely with development teams to align technical standards and simplify complex systems into manageable solutions
- Supported cross-functional teams throughout development, utilizing Jira and Confluence for backlog management, sprint planning, and documentation, promoting transparency and effective communication
- Led Test Planning and Execution, resolved issues, and generated reports to ensure all aspects of the project adhered to Business Requirements, guaranteeing high-quality deliverables
- Executed User Acceptance Testing (UAT) and documented Test Cases to deliver high-quality solutions within the Agile framework, enhancing stakeholder satisfaction by validating the system against their needs
- Coordinated with Change Management teams to document change requests, ensuring smooth deployment of features and compliance with data security standards, which minimized disruptions during the transition
- Provided ongoing support and comprehensive documentation for system enhancements, ensuring compliance with regulatory standards and contributing to the bank's commitment to maintaining high-quality solutions
Business Analyst | Requirements Specialist & Agile Facilitator
Hudson's Bay
Toronto, Canada
05.2020 - 05.2021
- Collected comprehensive and precise requirements through adept utilization of thoughtful, open-ended inquiries directed toward the Product Owner
- Formulated precise business requirements through user interviews and workshops, translating these requirements into technical specifications tailored for developers
- Collaborated with the Product Owner by crafting user stories accompanied by Acceptance Criteria and Definition of Done (DoD), while managing the product backlog
- Engaged with other team members to review requirements using Use Case Diagrams and Activity Diagrams
- Employed UML and process diagrams, including Use cases and flowcharts, to visually articulate processes
- Communicated these visual representations to the Scrum team, facilitating improved understanding among team members
- Conducted thorough reviews of User stories alongside the Product Owner, ensuring their completeness and adherence to the INVEST approach
- Verified their readiness for inclusion in the Sprint, aligning with the stipulated criteria outlined in the Definition of Ready (DoR)
- Facilitated daily meetings to review defect status and project progress with the QA team
- Managed defect tracking through Clear Quest, identifying, documenting, and addressing issues, functional gaps, and new functionality requirements
- Engaged in the monitoring of process flows and developed Business Process Verification Plans
- Orchestrated the creation of user test checklists and authored manuals for the User Acceptance Testing in (UAT) phase
- Documented and tracked user stories implementing Jira, fostering comprehensive project visibility and streamlined progress monitoring
- Engaged in all Scrum ceremonies, collaboratively partnering with the Scrum Master to ensure adherence to time boxing principles and the attainment of sprint objectives within the designated 2-week timeframe
Business Analyst | Requirements Management Specialist | SQL & Confluence Expert
Rogers Communications
Toronto, Canada
12.2018 - 04.2020
- Incorporated various elicitation techniques to gather information and identify stakeholder requirements from 4 different types of stakeholders
- Conducted strategic analysis, crafted business cases, gathered requirements from stakeholders through effective facilitation techniques, and developed essential documents including Business Requirements Documents (BRDs), requests for proposal (RFPs), and Statement of Work (SOWs), Unified Modeling Language (UML) diagram
- Managed scope and requirement conflicts, aligning project objectives within project constraints in Confluence
- Provided effective governance to ensure adherence to asset management processes and procedures, including documentation of processes and standards
- Drafted Business Requirements, Use Cases, Software Requirement Specifications, and Functional Specifications for clients' application releases
- Managed a 3-member team for requirement gathering to define project scope, focusing on systems integration for new enhancements and upgrades
- Collaboratively formulated and documented test plan documents with the QA team for User Acceptance Testing (UAT) and System Integration Testing (SIT)
- Generated test cases derived from business use cases and compiled comprehensive test scripts
- Established, maintained relationships, and communicated across stakeholders and cross-functional teams, enabling swift conflict and issue resolution
- Improved process analysis and solution outcomes through cohesive engagement
- Facilitated successful project implementation by assessing and coordinating projects in collaboration with the Project Management Office and Business Development Department
Education
Diploma in Foreign Trade - Import-Export
World Trade Institute
01.2016
Bachelor of Commerce (B.Com.) - Accounting and Business/Management
University of Mumbai
01.2014
Skills
- Requirement Analysis
- Business Requirements
- SDLC
- Business Process Modeling
- Business Process Improvement
- Agile Methodologies
- Waterfall Methodologies
- Stakeholder Management
- UAT
- SQL
- NoSQL
- JSON
- HTML
- Jira
- Confluence
- MS Visio
- MS SharePoint
- Power BI
- MS Azure
- Requirements Gathering
- Business process improvement
- Business Process Mapping
- Data Analysis
- Process Development
- Agile Methodology
- User Acceptance Testing
- Software Development Lifecycle
Certification
- Certification of Competency in Business Analysis (CCBA), IIBA, 05/01/21
- Entry Certificate in Business Analysis (ECBA), IIBA, 02/01/20
- SQL Advance for Data Professionals, Codebasics, 06/01/20
Hobbies and Interests
- Writing poems on life and learning on writerscafe.org/Nitesh19
- Public Speaking and Presentations
- Mindful Reflection and Self-Improvement
Timeline
Senior Business Analyst - Banking Web Development
CIBC
06.2021 - Current
Business Analyst | Requirements Specialist & Agile Facilitator
Hudson's Bay
05.2020 - 05.2021
Business Analyst | Requirements Management Specialist | SQL & Confluence Expert
Rogers Communications
12.2018 - 04.2020
Diploma in Foreign Trade - Import-Export
World Trade Institute
Bachelor of Commerce (B.Com.) - Accounting and Business/Management
University of Mumbai
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