Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer
Nitesh  Patil

Nitesh Patil

Data Analyst
Peterborough,ON

Summary

Results-driven customer service professional with a proven history in team leadership and problem-solving. Expertise in managing high-pressure environments, optimizing operations, and delivering exceptional client support. Strong analytical skills combined with experience in training teams and ensuring compliance with company policies. Aiming to apply financial guidance and client management expertise as a Credit Counsellor at CIBC.


Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Department Manager

Mcdonalds
Peterborough, ON
09.2022 - Current
  • Managed kitchen operations, inventory control, and staff training to ensure efficiency and meet customer satisfaction goals.
  • Delivered top-tier customer service, addressing customer concerns, and ensuring smooth operations during peak hours.
  • Recognized as one of the top three managers in the store for consistently achieving operational goals and maintaining high customer service standards.
  • Trained team members in critical thinking, decision-making, and managing high-pressure situations, enhancing team performance.
  • Coordinated inventory management and optimized stock levels to reduce waste, and maintain operational efficiency.

Key Achievements:

  • Successfully increased store efficiency by improving inventory management processes.
  • Awarded for exceptional leadership, and maintaining a positive work environment.
  • Trained new hires and ensured their integration into store operations, helping to reduce turnover rates.

Data Analyst Intern

ISchoolConnect Pvt. Ltd
Mumbai, INDIA
05.2021 - 02.2022
  • Analyzed and interpreted complex data sets to identify patterns and trends, helping the team make data-driven decisions. Applied problem-solving skills to extract meaningful insights from large datasets, which improved the understanding of customer behaviors and needs.
  • Utilized statistical techniques to ensure accurate data entry and analysis, ensuring that the dataset of over 5,000 colleges was reliable, consistent, and easily understandable for stakeholders.
  • Created visualizations through charts and graphs to present data clearly, helping teams and clients make informed decisions about their data, ultimately improving the customer experience.
  • Managed and maintained large databases, ensuring data integrity, and implementing data validation processes to improve the quality and accuracy of the data for analysis.
  • Collaborated with team members to ensure that data-driven insights were aligned with client goals, enhancing client satisfaction, and providing value-added solutions.
  • Supported data entry and administrative tasks, assisting the team in organizing and managing data to ensure that it was up to date and reliable.

Key Achievements:

  • Transformed complex datasets into clear, actionable insights, which helped teams better understand customer needs, and optimize strategies.
  • Contributed to improved data management practices, which enhanced the accuracy of insights delivered to partners and clients.

Education

Master of Science - Big Data Analytics

Trent University
Peterborough, ON
09.2022 - 12.2023

Bachelor of Science - Computer Science

Thakur College of Engineering And Technology
Maharashtra,India
08.2018 - 07.2022

Skills

  • Relationship Management Proficiency
  • Strategic Financial Solutions
  • Effective Dispute Management
  • Statistical Analysis
  • Risk Assessment and Mitigation
  • Inventory Management and Cost Optimization
  • Leadership and Team Training
  • High-pressure decision-making
  • Compliance and Policy Adherence
  • Statistical Modeling and Data Interpretation
  • Data Visualization and Reporting
  • Process Improvement and Efficiency Enhancement

Languages

English
Advanced (C1)
C1

Timeline

Department Manager

Mcdonalds
09.2022 - Current

Master of Science - Big Data Analytics

Trent University
09.2022 - 12.2023

Data Analyst Intern

ISchoolConnect Pvt. Ltd
05.2021 - 02.2022

Bachelor of Science - Computer Science

Thakur College of Engineering And Technology
08.2018 - 07.2022
Nitesh PatilData Analyst