NITESH KULYANA
Toronto,Canada
Summary
Dedicated banking professional with over 4 years of experience in providing outstanding customer service and cash handling. Proven track record in maintaining precise transaction records and a solid understanding of banking principles, while adhering to regulatory standards. Recognized for effective communication and problem-solving skills that enhance team collaboration and customer satisfaction. Aspires to leverage expertise in cross-selling bank products to drive business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Associate (Customer Service Representative)
Bank of Baroda
, India
05.2023 - 09.2023
- Provided outstanding customer service during every visit.
- Enhanced customer service efficiency through the application of digital literacy, and onboarded 2,000 new customers to the bank's mobile banking application, achieving 120% of the branch target.
- Consistently met and exceeded sales goals by 20% through effective marketing of banking products and services that align with customers' financial goals.
- Spearheaded client portfolio management by analyzing financial needs and recommending tailored loan and investment solutions, contributing to a 25% increase in client retention and cross-sales.
- Successfully identified and converted business opportunities into substantial revenue growth by forging key partnerships with local businesses, resulting in a 30% growth in new account openings, and a 20% increase in deposits, utilizing market insights and targeted outreach strategies.
- Achieved a 15% growth in new customer acquisition within a quarter by implementing a dividend reinvestment plan to maximize clients' long-term wealth accumulation.
- Forged key partnerships with local businesses, resulting in a 30% growth in new account openings, and a 20% increase in deposits, utilizing market insights and targeted outreach strategies.
Cashier
Bank of Baroda
, India
05.2019 - 05.2023
- Managed daily cash transactions with accuracy and efficiency in a business retail environment.
- Used advanced problem-solving abilities to devise effective strategies for managing complex financial transactions.
- Promoted a strong teamwork culture in handling complex financial transactions and problem-solving, resulting in improved client satisfaction.
- Provided exceptional customer service in business banking, fostering trust and loyalty among clients.
- Demonstrated a flexible work ethic in responding to urgent financial service requests outside normal working hours.
Education
Post Graduate Certificate - Business Administration
York University
01.2025
Post Graduate Certificate - Financial Planning Services
Conestoga College
04.2024
Bachelor of Technology - Civil Engineering
Sharda University
05.2013
Skills
- Customer Transactions Management
- Product Promotion
- Due Diligence Practices
- Banking Solutions
- Mobile Banking Solutions
- Collaborative Team Player
- Sales Performance
- Cash Management
- Motivated
- Conflict Resolution
- Analytical Problem Solving
Certification
Canadian Securities Course, CSI, 06/01/24
Timeline
Business Associate (Customer Service Representative)
Bank of Baroda
05.2023 - 09.2023
Cashier
Bank of Baroda
05.2019 - 05.2023
Post Graduate Certificate - Business Administration
York University
Post Graduate Certificate - Financial Planning Services
Conestoga College
Bachelor of Technology - Civil Engineering
Sharda University
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