Nitesh Katiyar
London,ON
Summary
Dynamic professional with a proven track record at Tim Hortons, excelling in customer engagement and collaborative team management. Recognized for enhancing service quality and fostering a positive work environment, while effectively processing financial transactions. Committed to driving customer loyalty through empathetic conflict resolution and meticulous quality control.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tim Hortons
11.2023 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Quality Control Inspector
Inoac Interior Systems
01.2023 - 11.2023
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
Customer Service Representative
Wipro
05.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Quality Assurance - Quality Assurance
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None09-2023
Project Management - Project Management
Georgian College of Applied Arts And Technology
Barrie, None09-2022
Bachelor of Science - Biotechnology
Chandigarh University
India08-2020
Skills
- Customer engagement
- Financial transaction processing
- Collaborative team management
- Collaborative decision-making
Languages
French
Limited Working
English
Full Professional
Punjabi
Full Professional
Hindi
Professional Working
Timeline
Assistant Manager
Tim Hortons
11.2023 - 07.2025
Quality Control Inspector
Inoac Interior Systems
01.2023 - 11.2023
Customer Service Representative
Wipro
05.2022 - 10.2022
Quality Assurance - Quality Assurance
Conestoga College Institute of Technology And Advanced Learning
Project Management - Project Management
Georgian College of Applied Arts And Technology
Bachelor of Science - Biotechnology
Chandigarh University
Similar Profiles
CHRISTIAN GILBAOCHRISTIAN GILBAO
Till Operator at Tim HortonsTill Operator at Tim Hortons
VANESSA KRSTICVANESSA KRSTIC
Crew Member at Tim HortonsCrew Member at Tim Hortons
Amrit KandholaAmrit Kandhola
Team Member at Tim HortonsTeam Member at Tim Hortons
Amninderveer KaurAmninderveer Kaur
Team Member at Tim HortonsTeam Member at Tim Hortons
Melanie Da SilvaMelanie Da Silva
Law Clerk at Demelo Heathcote Criminal Defence And AppealsLaw Clerk at Demelo Heathcote Criminal Defence And Appeals