NITESH GUPTA
Victoria,BC
Summary
To work in an organization with opportunities to grow professionally Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Front End Associate
Atco
07.2023 - 12.2024
- Providing administrative support to the front office supervisor
- Data entry
- Handling reservations and guest inquiries both in person and over the telephone
- Providing exceptional customer service
Night Auditor
Grey Eagle Resort and Casino
03.2022 - 03.2023
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Balance cash drawers and record receipts
Guest Services Agent/Night Auditor
DoubleTree by Hilton
06.2019 - 11.2022
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Balance cash drawers and record receipts
Night Auditor (Part Time)
The Victoria Regent waterfront & Suites
08.2020
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
Customer Service Representative
Maximus Canada
03.2021 - 11.2021
- Worked for BC Health providing information regarding COVID 19 And vaccines
- Booked appointments for the vaccines through phone
- Maintained solid customer relationships by handling questions and concerns with speed and professionalism
FRONT DESK AGENT
Best Western Plus, Emerald Isle
08.2018 - 07.2019
- Being the first point of contact with guests, handled all stages all guests stay
- Up selling guest rooms and promoting hotel services
- Accommodating guest's requests and solving issues during their stay
SERVER/BARTENDER
Royal Victoria Yatch Club
08.2018
- Serve the members of the club with alcoholic or non-alcoholic beverages
- Interacting with members, taking orders and serving food
- Maintain an accurate cash float and post accurate charges to the member's account
Dining room server
The Carlton house
09.2019 - 12.2019
- Ensuring the principles of fine dining service excellence are met
- Taking pride in yourself in exceeding dining expectations by contributing to a culinary experience of the highest quality, consistency and creativity
- Helping the residents to get seated
- Being aware of the dietary restrictions of each and every resident
GUEST SERVICES SUPERVISOR
Best Western Mountain View Inn
01.2018 - 07.2018
- Provide exemplary customer service to the guests while mentoring team members to Exceed guest's expectations for hospitality
- Resolve all guests concerns, complaints or suggestions in a continuous effort to provide Superior guest service
- Communicated with other departments in a friendly and professional manner
- Assist when necessary with scheduling and delegating work to the front desk staff
FOOD AND BEVERAGE ASSISTANT
Doubletree by Hilton
10.2014 - 10.2017
- Greeted guests warmly and directed them to their tables
- Took orders from the guests and made recommendations if needed
- Provided attentive services to customers by refiling drinks as needed and checked in during meals
FOOD AND BEVERAGE SUPERVISOR
Maurya's Fine Indian Cuisine
03.2016 - 10.2016
- Supervise food production and service in the restaurant
- Handle the guest's complaints
- Prepared schedules and ensure that the restaurant is properly staffed at all shifts
- Worked with employees to maximize revenues
MANAGEMENT TRAINEE
MARINA MANDARIN
09.2012 - 12.2012
- Acquired good knowledge on all the aspects of the industry
- Understood the present situation of the hotel and developing strategies for improving
BANQUET TRAINING
Le Royal Meridien
12.2010 - 01.2011
- Worked in banquets
- Provided table service to the guests
- Prepared cocktails and mock tails
Education
Hospitality Management - Hotel
Fanshawe College
01.2014
Bachelor of Arts - International Hospitality Management
Queen Margaret University
01.2012
Post Graduate diploma - Event Management
EMDI(Event Management development institute)
01.2012
HSC - Higher secondary education
Tilak Jr.college
01.2009
SSC - undefined
St. Xavier's High School
01.2007
Skills
- Quick learner
- Works well with minimal supervision
- Reliable and punctual
- Follows instructions accurately
- Ambitious and motivated
- Able to work under pressure
- Have strong interpersonal and administrative skills
- Clerical duties
- Tracking expenses
- Balance reporting
- Registration processing
Hobbies and Interests
- Playing cricket and football
- Exploring new places and cuisines.
- Eager to learn something new every day.
Activities
- Volunteered in the theme dinner held in ITM College, Kharghar, India.
- Volunteered in a golf tournament held in London, Ontario.
Timeline
Front End Associate
Atco
07.2023 - 12.2024
Night Auditor
Grey Eagle Resort and Casino
03.2022 - 03.2023
Customer Service Representative
Maximus Canada
03.2021 - 11.2021
Night Auditor (Part Time)
The Victoria Regent waterfront & Suites
08.2020
Dining room server
The Carlton house
09.2019 - 12.2019
Guest Services Agent/Night Auditor
DoubleTree by Hilton
06.2019 - 11.2022
FRONT DESK AGENT
Best Western Plus, Emerald Isle
08.2018 - 07.2019
SERVER/BARTENDER
Royal Victoria Yatch Club
08.2018
GUEST SERVICES SUPERVISOR
Best Western Mountain View Inn
01.2018 - 07.2018
FOOD AND BEVERAGE SUPERVISOR
Maurya's Fine Indian Cuisine
03.2016 - 10.2016
FOOD AND BEVERAGE ASSISTANT
Doubletree by Hilton
10.2014 - 10.2017
MANAGEMENT TRAINEE
MARINA MANDARIN
09.2012 - 12.2012
BANQUET TRAINING
Le Royal Meridien
12.2010 - 01.2011
Bachelor of Arts - International Hospitality Management
Queen Margaret University
Post Graduate diploma - Event Management
EMDI(Event Management development institute)
HSC - Higher secondary education
Tilak Jr.college
SSC - undefined
St. Xavier's High School
Hospitality Management - Hotel
Fanshawe College
Similar Profiles
LUQMAN MOHAMMEDLUQMAN MOHAMMED
Administrative Coordinator at ATCOAdministrative Coordinator at ATCO
Nuria AhmadNuria Ahmad
Janitor at ATCOJanitor at ATCO
Christian SupernaultChristian Supernault
Junior Operator at ATCOJunior Operator at ATCO