Nitant Malhan
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Associate
Wendy's
Toronto, Ontario
06.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Esso
Greater Sudbury, Ontario
11.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Hospitality- Event Management Diploma - Hospitality
Humber College
Toronto, ONSkills
- Event Planning & Coordination: Proven ability to manage logistics, timelines, and vendors for seamless event execution
- Budgeting & Cost Control: Skilled in creating and maintaining budgets, ensuring cost-effective solutions
- Client Relations: Adept at understanding client needs and providing customized event solutions
- Communication: Strong verbal and written skills, facilitating clear interaction with clients, vendors, and teams
- Multicultural Communication: Experience working with diverse cultural backgrounds, fostering inclusive event environments
- Software Proficiency: Proficient in Microsoft Office Suite, EventPro, and social media platform
Certification
- Smart Serve certification
- Cansell certification
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Customer Service Representative
Esso
11.2021 - 03.2022
Front End Associate
Wendy's
06.2021 - Current
- Smart Serve certification
- Cansell certification
Hospitality- Event Management Diploma - Hospitality
Humber College
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