Nitant Malhan

Overview

years of professional experience

Certification

Wendy's

Toronto, Ontario

06.2021 - Current

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Esso

Greater Sudbury, Ontario

11.2021 - 03.2022

Answered customer inquiries and provided accurate information regarding products and services.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Gathered customer feedback through surveys and used the data to improve customer service.

Humber College

Toronto, ON

Event Planning & Coordination: Proven ability to manage logistics, timelines, and vendors for seamless event execution
Budgeting & Cost Control: Skilled in creating and maintaining budgets, ensuring cost-effective solutions
Client Relations: Adept at understanding client needs and providing customized event solutions

Communication: Strong verbal and written skills, facilitating clear interaction with clients, vendors, and teams
Multicultural Communication: Experience working with diverse cultural backgrounds, fostering inclusive event environments
Software Proficiency: Proficient in Microsoft Office Suite, EventPro, and social media platform

English

Native/ Bilingual

Hindi

Native/ Bilingual

Punjabi

Native/ Bilingual

French

Limited

References available upon request.

Esso

11.2021 - 03.2022

Wendy's

06.2021 - Current

Humber College