Nita Patel
Brampton,Canada
Summary
Seeking a Customer Service position in a dynamic environment where my passion for customer satisfaction, problem-solving, and communication skills contribute to a positive client experience and support business growth.
Overview
13
13
years of professional experience
Work History
Business Customer Service Representative
Rogers Communications
01.2018 - 01.2025
- Provided exceptional service to business clients via phone, email, and in-person interactions
- Assisted clients with product and service inquiries, billing, and troubleshooting
- Coordinated with technical teams to resolve service issues promptly
- Upsold and cross-sold Rogers services to enhance client satisfaction and revenue
- Maintained accurate client records and ensured follow-ups were completed
- Delivered solutions efficiently while adhering to company policies and procedures
Sales Associate
Metalsmiths Sterling
08.2015 - 01.2018
- Exceeded sales targets consistently while delivering outstanding customer service
- Advised customers on jewelry selection, value, and quality
- Processed payments, warranties, and protection plan documentation
- Assisted in merchandising, inventory counts, and store opening/closing procedures
- Pearson Airport
Customer Service Representative
Servicer / Toronto Ground Services
10.2012 - 08.2015
- Assisted passengers with mobility needs, baggage handling, and airport transfers
- Provided information and support to passengers in various terminal areas
- Ensured seamless experiences for special needs passengers and unaccompanied minors
Customer Service Representative
Hampton Inn by Hilton
01.2012 - 09.2012
- Managed front desk operations and guest services
- Assisted with housekeeping coordination and customer inquiries
Voice Picking
Canadian Tire
RF Operations
Best Buy
Quality Inspection
Gates Canada
Education
Bachelor of Science - Office Administration Co-op
DPALC
St. Gabriel, ON, CanadaEarly Child Care -
S M Lal College
Mumbai, IndiaSkills
- Self-confident
- Enthusiastic
- Friendly
- Motivated team player
- Leadership experience
- Ability to work under pressure
- Fast-paced environments
- Dynamic environments
- Performance-oriented
- Focus on exceeding targets
- Customer service
- Sales
- Exceptional listening skills
- Exceptional communication skills
- Professional approach
- Ability to take ownership
- Dealing with customers
- Skilled in conflict resolution
- Handling challenging situations
- Detail-oriented
- Documentation
- Reporting
- Record-keeping
- Adaptable
- Eager to learn new skills
- Flexible schedule availability
- Proficient in Microsoft Office Suite
- Word
- Excel
- PowerPoint
Timeline
Business Customer Service Representative
Rogers Communications
01.2018 - 01.2025
Sales Associate
Metalsmiths Sterling
08.2015 - 01.2018
Customer Service Representative
Servicer / Toronto Ground Services
10.2012 - 08.2015
Customer Service Representative
Hampton Inn by Hilton
01.2012 - 09.2012
Voice Picking
Canadian Tire
RF Operations
Best Buy
Quality Inspection
Gates Canada
Bachelor of Science - Office Administration Co-op
DPALC
Early Child Care -
S M Lal College