Nita Lulolli
Toronto,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Representative
RW&CO
09.2022 - Current
- Collaborated with cross-functional teams to identify and address customer needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Customer Service Representative
BMO Bank Of Montreal
01.2020 - 07.2022
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Volunteer
Canada Members Of Parliament
10.2022 - 04.2023
- Guided troubled individuals to tools and resources necessary for healing.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Gathered opinions and support from grass-roots supporters to solidify group position.
Education
Bachelor of Arts - Political Science
Toronto Metropolitan University
Toronto, ON10.2023
Skills
- Cash Register Operation
- Records Management
- Decision-Making
- Complex Problem-Solving
- Strong Communication and Interpersonal Skills
- Systems and software expertise
- Excellent Written and Verbal Communication
- Product and service knowledge
- Customer Service
Languages
English
Native or Bilingual
Albanian
Full Professional
Timeline
Volunteer
Canada Members Of Parliament
10.2022 - 04.2023
Sales Representative
RW&CO
09.2022 - Current
Customer Service Representative
BMO Bank Of Montreal
01.2020 - 07.2022
Bachelor of Arts - Political Science
Toronto Metropolitan University
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