Nita Conway
Laguna Woods
Summary
Professional with a proven track record at U.S. Bank, excelling in client services and administrative support. Skilled in problem-solving and process improvement, I effectively motivated my team and enhanced workflow efficiency. Committed to delivering exceptional client service while maintaining meticulous attention to detail in documentation and reporting.
Overview
23
23
years of professional experience
Work History
Team Leader, Client Services
U.S. Bank
Irvine, CA
03.2023 - 07.2025
- Collaborated with team members & team managers to achieve operational goals and enhance workflow efficiency.
- Participated in team meetings to discuss progress, provide feedback, and suggest improvements.
- Adapted quickly to changing priorities, demonstrating flexibility in task management.
- Assisted in training new staff on company policies and procedures, ensuring compliance and consistency.
- Supported daily operations by organizing tasks and prioritizing workload effectively.
- Engaged in problem-solving activities to address team challenges and improve service delivery.
Administrative Associate
U.S. Bank
Newport Beach, CA
05.2002 - 03.2023
- Developed and maintained filing systems to enhance document retrieval and compliance with organizational standards.
- Assisted in preparing reports & presentations for Trust Department.
- Facilitated onboarding process for new clients.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
Education
High School Diploma -
John F Kennedy High School
La Palma, CASkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Work Planning and Prioritization
- Documentation and reporting
- Process improvement
- Client support
- Client service
Timeline
Team Leader, Client Services
U.S. Bank
03.2023 - 07.2025
Administrative Associate
U.S. Bank
05.2002 - 03.2023
High School Diploma -
John F Kennedy High School