Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nista Chaudhari

Yorkton,SK

Summary

Accomplished Manager with a proven track record at SUBWAY® Restaurants, enhancing operational efficiency and customer satisfaction. Skilled in team leadership and complex problem-solving, successfully developed high-performing teams and optimized resource allocation. Achieved significant improvements in service delivery and safety procedures, demonstrating strong verbal and written communication abilities.

Overview

13
13
years of professional experience

Work History

Manager

SUBWAY®Restaurants
10.2016 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

Manager of Operations

Subway Restaurants
08.2015 - 10.2016
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Guest Service Representative

Sandman Hotel & Suites
06.2013 - 08.2015
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Food Service Supervisor

KFC
09.2011 - 06.2013
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Ordered new supplies and food to maintain service levels.

Education

Diploma Degree - Tourism And Hotel Management

Hospitality Management
Centennial College, Scarborough, Ontario
04.2011

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Workforce Management

Languages

English
Full Professional

Timeline

Manager

SUBWAY®Restaurants
10.2016 - Current

Manager of Operations

Subway Restaurants
08.2015 - 10.2016

Guest Service Representative

Sandman Hotel & Suites
06.2013 - 08.2015

Food Service Supervisor

KFC
09.2011 - 06.2013

Diploma Degree - Tourism And Hotel Management

Hospitality Management

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Nista Chaudhari