Nissa Ravichandran
Toronto
Summary
Experienced professional with a strong background in patient care, pre-examination procedures, and administrative support for optometric practices. Skilled in conducting preliminary eye exams, maintaining accurate patient records, and managing office tasks efficiently. Utilizes precise administrative skills to ensure accurate scheduling and smooth workflow, while applying effective patient communication techniques to guarantee a positive experience. Known for reliability, excellent customer service, and a collaborative approach, with a commitment to adapting to changing needs and achieving high standards of results.
Overview
2
2
years of professional experience
Work History
Optometrist Assistant
Eyes On Sheppard
09.2024 - Current
- Assisted patients with frame selection, helping them choose eyewear that best suited their lifestyle needs and preferences, while promoting eye health education by providing informative materials on proper eyewear care and maintenance.
- Strengthened relationships with returning patients through personalized attention and ensuring quality care by assisting optometrists with pre-testing, diagnostic testing, and contact lens fittings.
- Facilitated effective communication between optometrists and patients by clearly explaining treatment plans and procedures.
- Operated and maintained testing equipment such as lensometers, refraction units, auto-refractors, and visual field analyzers to support accurate patient testing.
- Ensured a high standard of care by preparing examination rooms with necessary supplies before each appointment, contributing to a smooth and efficient process.
Receptionist
Dr. Farhana Khan
07.2024 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and concerns related to eye care products and services, fostering positive patient experiences and loyalty.
- Improved office efficiency by accurately maintaining and updating patient records, ensuring data integrity, and supporting smooth day-to-day operations through effective filing, copying, and faxing.
- Built strong relationships with patients, leading to increased loyalty and repeat business while assisting with insurance claims and providing guidance on coverage details.
- Demonstrated adaptability in managing unexpected challenges or emergencies, proactively minimizing disruptions to services and ensuring continuity of care.
- Supported office operations by ordering supplies, maintaining equipment, and collaborating with optometrists to ensure the timely delivery of prescription eyewear and contact lenses.
- Accurately processed payments and managed financial transactions, maintaining precision in daily accounting tasks and supporting overall financial integrity.
Receptionist
Markham Eye Health Clinic
02.2023 - 08.2024
- Professionally welcomed incoming visitors and customers, offering friendly, knowledgeable assistance while managing phone inquiries, emails, and walk-in clients to streamline front desk operations and improve overall workflow.
- Confirmed appointments, maintained clear communication with patients, and ensured accurate updates to patient records.
- Addressed and resolved customer concerns and complaints, delivering effective solutions to enhance satisfaction.
- Accurately processed cash transactions and maintained precise records of sales and payments, ensuring financial accuracy.
- Contributed to office efficiency by performing essential clerical tasks, including data entry, photocopying, scanning, and faxing documents.
Education
Ontario College Diploma - Business Insurance
Seneca College of Applied Arts And Technology
North York, ON06.2025
High School Diploma -
Lester B. Pearson Collegiate Institute
Scarborough, ON06.2020
Skills
- Patient Care
- Clinical Support
- Organization and Time Management
- Technical Proficiency
- Eye Health Education
- Problem Solving
Timeline
Optometrist Assistant
Eyes On Sheppard
09.2024 - Current
Receptionist
Dr. Farhana Khan
07.2024 - 09.2024
Receptionist
Markham Eye Health Clinic
02.2023 - 08.2024
Ontario College Diploma - Business Insurance
Seneca College of Applied Arts And Technology
High School Diploma -
Lester B. Pearson Collegiate Institute
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