Nissa Laban

• As an Immigration Case Manager at Nava Immigration, I managed over 100 client cases annually, helping individuals and families

navigate the complexities of Canadian immigration. My responsibilities included conducting thorough case assessments, preparing

and submitting applications, and maintaining up-to-date records to ensure compliance with immigration policies. By providing

tailored support and consistent follow-up, I achieved a 95% success rate in client applications, streamlining the immigration process

and reducing processing times. I also collaborated closely with legal teams and government agencies to address specific client needs,

ensuring high-quality service and positive client outcomes.

• As Human Resources (HR) Manager plays a crucial role in an organization by overseeing various HR functions and ensuring smooth operations. Overseeing the recruitment process, including job postings, interviewing, hiring, and onboarding new employees. Addressing employee grievances, conflicts, and fostering a positive work environment. Implementing performance appraisal systems and providing feedback to employees. Developing training programs to enhance employee skills and performance. Creating and implementing employee retention strategies to maintain a motivated and engaged workforce.

• a Director of Sales and Marketing in a travel company is a strategic thinker, excellent communicator, and adept leader who drives the company's growth and success in the market. This multifaceted role requires a combination of market insight, leadership skills, and collaborative efforts to achieve business goals.engage in strategic planning by conducting market analysis to understand trends, customer preferences, and the competitive landscape.
• develop and implement sales strategies to boost revenue and achieve sales targets, while planning and executing marketing campaigns to promote travel packages, destinations, and services.
• Customer relationship management is another key aspect, with a focus on client acquisition and retention. This involves identifying and targeting potential clients and travel partners to expand the client base, as well as building and maintaining strong relationships with existing clients to ensure repeat business.

• Clean and maintain guest rooms, public areas, and back of house spaces.
• Change linens, towels, and other guest room amenities.
• Dust, vacuum, and mop floors, and wipe down surfaces.
• Restock and replenish supplies in guest rooms and public areas.
• Follow established cleaning procedures and safety protocols.
• Report any maintenance issues or damages to management.
• Create a welcoming and comfortable environment for guests.
• Respond to guest requests and inquiries promptly and professionally.
• Work efficiently and effectively to ensure a high level of cleanliness and guest satisfaction